Jonathon Gilmore
Glendale,AZ
Summary
Hardworking employee enthusiastic about learning the type of field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Sanitation Technician
JBS Beef Plant
04.2021 - Current
- Cleaned certain pieces daily and maintained weekly, monthly, and semi-annual procedures for less critical lines.
- Supported quality control measures by thoroughly sanitizing production equipment between product runs.
- Reduced cross-contamination risks by properly handling chemicals and maintaining designated storage areas.
- Collaborated with team members to complete large-scale cleaning projects within established timeframes.
- Mixed required chemicals according to procedures to form cleaning solutions, completing chemical concentration monitoring as described in procedural manual.
- Enhanced workplace cleanliness by diligently following sanitation protocols and procedures.
- Maintained spotless restrooms and break rooms with detail-oriented approach and consistent attention.
- Employed power equipment and hand tools in cleaning and general maintenance.
- Consistently met deadlines for critical cleaning tasks, ensuring minimal downtime for production equipment during changeovers.
- Ensured timely completion of sanitation tasks, contributing to overall production efficiency.
- Reassembled production lines to restore production with minimal downtime.
- Fostered a positive working environment by actively participating in team meetings and contributing to discussions on ways to improve sanitation processes.
Product Demonstrator
Product Connections
05.2021 - Current
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Developed strong, honest and open customer relationships by presenting informational sales presentations to potential customers.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
- Set up eye-catching display booths at trade shows and other events, attracting potential customers from afar.
- Increased product awareness by conducting engaging and informative demonstrations to potential customers.
- Trained new demonstrators on company policies, presentation techniques, and product knowledge, improving overall team performance.
- Established positive relationships with retail partners by providing them with useful resources such as sample products or promotional materials for their stores' shelves.
- Increased sales by effectively communicating product benefits.
- Communicated product value, quality, and style to educate and entice potential customers.
- Maintained accurate records of promotional events and customer interactions.
- Developed creative displays and signage to draw customers to products.
Delivery Driver
Mobile 710
05.2015 - 05.2021
- Operated to deliver orders as far as numbering distance miles from home location.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Would process orders and deliver quality products in a timely fashion.
Front of House Staff Member
Firehouse Subs
03.2014 - 01.2016
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Distributed food to waiters and waitresses to serve to customers.
- Helped guests at tables when in need of assistance.
- Registered guest information on database to maintain accuracy and tracking information.
- Portioned and wrapped food to place directly on plates for service to patrons.
- Established welcoming atmosphere by greeting each guest warmly.
- Cleaned and organized kitchen, dining and service areas.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Stored food in designated containers and storage areas to prevent spoilage.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Submitted incident and activity reports to alert management and address urgent situations, practicing safety and security measures.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.
- Adjusted food preparation methods in accordance with customer requests.
- Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Customer Service Representative
Circle K Gas Station
11.2014 - 01.2016
- Tracked customer service cases and updated service software with customer information.
- Maintained up-to-date knowledge of product and service changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided primary customer support to internal and external customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Created and maintained detailed database to develop promotional sales.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Front of House Server
America's Taco Shop
11.2012 - 05.2014
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Checked guests' identification before serving alcoholic beverages.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Processed orders and sent to kitchen employees for preparation.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Increased sales significantly by upselling higher-end products to customers.
Dishwasher
Sleepy Dog Saloon And Brewery
08.2012 - 03.2013
- Increased machine efficiency by scraping and pre-washing dishes.
- Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
- Washed dishes and assisted in bussing tables.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Disinfected counters and wiped down food prep surfaces to prevent illness and cross-contamination from raw meats.
- Inspected dishwashing equipment and reported issues to supervisor.
- Followed supervisor instructions to complete tasks on time.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Movie Theater Employee
Pollack Tempe Cinemas
12.2011 - 04.2013
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Secured theater at end of each shift to prevent theft of theater items.
- Performed routine inspections of theater to identify safety hazards.
- Assisted with special events marketing to increase visibility and maximize ticket sales.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Sold admission, processed payments, and issued tickets.
- Worked with other staff members for smooth theater operations.
- Checked IDs for age-restricted shows in compliance with regulations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Provided exceptional customer service to promote positive movie-going experience.
- Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.
Education
High School Diploma -
Corona Del Sol High School
Tempe, AZ05.2012
Skills
- Route Management
- Local Routes Understanding
- Order Picking and Processing
- Customer Service
- GPS and Route Planning
- Time Management
- Delivery Record Keeping
- Sales Strategy Development
- Client Relationship Management
- Attention to Detail
- Teamwork and Collaboration
- Product and Service Sales
- Serve Customers
- Strong Working Relationships
- Dependability and Honesty
Timeline
Product Demonstrator
Product Connections
05.2021 - Current
Sanitation Technician
JBS Beef Plant
04.2021 - Current
Delivery Driver
Mobile 710
05.2015 - 05.2021
Customer Service Representative
Circle K Gas Station
11.2014 - 01.2016
Front of House Staff Member
Firehouse Subs
03.2014 - 01.2016
Front of House Server
America's Taco Shop
11.2012 - 05.2014
Dishwasher
Sleepy Dog Saloon And Brewery
08.2012 - 03.2013
Movie Theater Employee
Pollack Tempe Cinemas
12.2011 - 04.2013
High School Diploma -
Corona Del Sol High School
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