Jonathon Glover
Charlotte,NC
Summary
Dynamic professional with a proven track record at excelling in troubleshooting and effective communication. Recognized for enhancing guest experiences through attention to detail and problem-solving skills. Successfully coordinated events and maintained high-quality standards, ensuring seamless operations and customer satisfaction in fast-paced environments. Very good about collaborating with others in a positive way to ensure everything is done in a stress free way.
Overview
10
10
years of professional experience
Work History
Outdoor Movie Operator
Aurora Star Lit Cinema
01.2023 - Current
- Operated projection equipment, ensuring optimal image and sound quality for screenings.
- Managed inventory of concessions, optimizing stock levels for peak hours.
- Conducted regular maintenance checks on cinema equipment to prevent downtime.
- Coordinated event logistics, ensuring seamless execution of private screenings and promotions.
- Worked outside in all weather conditions.
Server Trainer
Brewers at 4001
02.2022 - Current
- Managed dining area, ensuring cleanliness and timely table turnover.
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new servers on menu items, service standards, and operational procedures.
- Resolved customer complaints promptly, maintaining positive dining experiences.
- Supported special events by coordinating food and beverage service logistics effectively.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Lead Hostess
Brandys on Main
01.2021 - 01.2022
- Managed front-of-house operations to ensure seamless guest experiences.
- Oversaw reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to align service timing and menu offerings.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Moes Original Barbeque
08.2020 - 01.2021
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Front of House Employee
Mykonos Greek Restaurant
01.2018 - 08.2020
- Resolved guest concerns promptly, maintaining high levels of customer satisfaction.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Cashier
The Sexy Salad
01.2017 - 09.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Ensured cleanliness and organization of checkout area for optimal workflow.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Dance Choreographer
Next Generation of Dance
09.2015 - 09.2017
- Developed innovative choreography for diverse dance styles, enhancing overall performance quality.
- Evaluated student progress and adapted choreography to improve technique and stage presence.
- Organized and directed rehearsals, ensuring smooth execution of complex routines.
- Fostered a positive dance community through team-building activities and collaborative projects.
- Enhanced dance performances by creating innovative choreography tailored to the dancers'' abilities and strengths.
Education
Accounting
St. Josephs College
Patchogue, NYHigh School Diploma -
Smithtown High School West
Smithtown, NY06-2015
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Troubleshooting
- Effective communication
Timeline
Outdoor Movie Operator
Aurora Star Lit Cinema
01.2023 - Current
Server Trainer
Brewers at 4001
02.2022 - Current
Lead Hostess
Brandys on Main
01.2021 - 01.2022
Server
Moes Original Barbeque
08.2020 - 01.2021
Front of House Employee
Mykonos Greek Restaurant
01.2018 - 08.2020
Cashier
The Sexy Salad
01.2017 - 09.2017
Dance Choreographer
Next Generation of Dance
09.2015 - 09.2017
Accounting
St. Josephs College
High School Diploma -
Smithtown High School West