Jonathon Goldman
Timonium,MD
Summary
Proven leader in branch operations management and strategic planning, with a track record of enhancing customer satisfaction and profitability at Andler Packaging. Skilled in team leadership and fostering relationships, I excel in process improvement and decision-making, significantly increasing productivity and operational efficiency.
Overview
30
30
years of professional experience
Work History
Branch Manager /Senior Sales Executive
Andler Packaging
03.2010 - 05.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Operations Manager
Stone Care International, Inc.
09.1994 - 03.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Education
Certificate - Supply Chain Management
WGU
On Line04.2013
Associate of Arts - Business
CCBC
Catonsville, MD05.1997
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Team Supervision
- Relationship building and management
- Decision-Making
- Process Improvement
- Strategic Planning
Accomplishments
Increased annual revenue from less than $2,000,000 to greater than $10,000,000 through implementation, initiative, and hard work
Timeline
Branch Manager /Senior Sales Executive
Andler Packaging
03.2010 - 05.2024
Operations Manager
Stone Care International, Inc.
09.1994 - 03.2010
Certificate - Supply Chain Management
WGU
Associate of Arts - Business
CCBC
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