Jonathon Hanson
Globe,AZ
Summary
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints. Creates and implements effective marketing and promotional campaigns to exceed company expectations. Oversees employee performance and tracks weekly progress to achieve defined objectives.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Pizza Hut
Globe, AZ
12.2019 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Conducted regular performance evaluations for employees to ensure quality standards were maintained.
- Analyzed financial data and prepared reports for senior management.
- Created promotional campaigns to increase store traffic and generate revenue.
- Identified opportunities for cost savings and operational efficiency improvements.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Maintained accurate records of employee attendance, payroll information, sales figures.
- Evaluated current processes within the store environment to identify areas of improvement.
- Prepared weekly schedules for staff members based on their availability.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Developed marketing plans to promote products or services offered by the company.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Motivated and led team members to work together to achieve targets.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Identified customer needs and delivered relevant product solutions and promotions.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Participated in recruitment, interviewing, and hiring processes to build a strong team.
Medical Transportation Driver
Medstar Medical Transport
Tempe, AZ
01.2018 - 06.2020
- Provided safe and timely transportation for patients to medical appointments.
- Maintained records of patient pick-up, drop-off times and destinations in log book.
- Inspected vehicle daily to ensure safety and cleanliness standards were met.
- Assisted passengers with mobility issues into and out of vehicles when necessary.
- Performed minor vehicle maintenance such as checking fluid levels and tire pressure.
- Complied with all applicable traffic laws while operating a company vehicle.
- Transported patients in wheelchairs or strhers if needed, using appropriate equipment and techniques.
- Communicated effectively with dispatch to receive updated information about trip assignments.
- Adhered to safety protocols and procedures established by the organization at all times.
- Ensured that all required documents were up-to-date and valid before each trip.
- Responded promptly to any emergency situations that arose during transportations services provided.
- Reported any incidents or accidents involving vehicles immediately after they occurred.
- Monitored road conditions regularly to determine best routes for efficient travel time management.
- Kept detailed records of fuel purchases, mileage, tolls. for reimbursement purposes on monthly basis.
- Coordinated with clients prior to scheduled pick-ups to confirm details of upcoming trips including destinations, estimated travel time..
- Responded to dispatch calls promptly.
- Checked vehicle fluid levels before and after each shift, topping off coolant, gasoline, and oil.
- Identified maintenance issues and notified mechanics to schedule repair work.
Delivery Driver
Pizza Hut
Globe, AZ
07.2015 - 12.2017
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Responded promptly to emergency situations involving vehicles or personnel on the roadways.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
Customer Service Representative
Circle K
Globe , AZ
02.2014 - 07.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
Ava High School
Ava, MO05-2014
Skills
- Strategic planning skill
- Employee Relations
- Operations Management
- Business operations background
- Business operations knowledge
- Team leadership expertise
- Employee Scheduling
- Training and development background
- Workflow Coordination
- Inventory Control
- Sales Forecasting
- Customer Retention
- Budget Control
- Promotions implementation
- Staff Management
- Staff Development
- Menu development
- Vendor Relationship Management
- Marketing initiatives
- Budgeting and cost control
- Food safety and sanitation
- Operations Oversight
Affiliations
- Stand up comedy
- sports card collector
Accomplishments
- Employee of the month at Pizza Hut in June of 2021.
Timeline
Assistant General Manager
Pizza Hut
12.2019 - Current
Medical Transportation Driver
Medstar Medical Transport
01.2018 - 06.2020
Delivery Driver
Pizza Hut
07.2015 - 12.2017
Customer Service Representative
Circle K
02.2014 - 07.2015
High School Diploma -
Ava High School