JONATHON HEATHERLY
Hoover,alabama
Summary
- Construction and Mitigation Project Management Professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
- Experienced leader with strong background in planning and executing comprehensive project plans from start to finish (Signing of Work Authorization forms, Water mitigation, Pack out planning, Demo, Material list building, remodel and reconstruction).
- Utilizes strong leadership and organizational skills to guide teams and ensure project milestones are met. Track record of implementing efficient processes and achieving project goals.
- Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
- Excels in developing efficient processes, ensuring high standards, and aligning efforts with heavy organizational goals. Known for collaborative approach and commitment to excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Project Manager, Senior Mitigation Manager
Cahaba Remodel Roof and Restoration
04.2021 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Prevented mold growth by thoroughly cleaning affected areas with antimicrobial agents.
- Decreased downtime between jobs by properly maintaining tools and equipment according to manufacturer guidelines.
- Performed accurate moisture readings with specialized tools for optimal drying conditions.
- Collaborated with insurance adjusters, documenting losses and ensuring timely claim processing for clients.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Managed projects from procurement to commission.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Collaborated with insurance adjusters to determine appropriate coverage amounts and streamline the claims process, expediting payment timelines.
- Established a reputation within the industry as a reliable partner by consistently delivering exceptional results for both policyholders and insurers alike.
- Ensured accurate and timely documentation of all projects by maintaining detailed records and utilizing a centralized project management system.
- Managed complex projects involving water, fire, and mold damage restoration, ensuring successful outcomes for all parties involved.
Owner/Operator
Surface Pros, LLC
09.2020 - Current
- Met with prospective clients to present company offerings, discuss products, and showcase service solutions
- Monitored operations for cost-effectiveness, quality, and productivity
- Supervised facility operations in office and at remote locations, ensuring safety and functionality of services
- Established company culture, vision, goals, and objectives
- Provided solutions to technicians in the event of faulty equipment
Mitigation and Packout Specialist
CSI
09.2018 - 07.2020
- Increased client satisfaction through excellent communication regarding mitigation processes and timelines.
- Strengthened relationships with other contractors involved in the restoration process through effective collaboration efforts when necessary.
- Promoted company reputation through exceptional service delivery, generating positive word-of-mouth referrals from satisfied clients.
- Improved drying time by utilizing advanced equipment such as air movers, dehumidifiers, and moisture meters.
- Completed thorough documentation of job progress, including photographs, notes, and moisture measurements.
- Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
- Inspected items for damage and documented accordingly
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients possessions.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients needs.
- Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
Service Technician Supervisor
Birmingham Auto Glass
04.2014 - 09.2018
- Responded to service requests and on-call emergencies with timeliness and professionalism
- Drafted service reports to inform supervisors and senior management
- Provided Repairs and replacement automotive glass and fixtures to automobiles
- Maintained meticulous records, including service contracts, work orders, change orders, and billings
- Identified or anticipated problems and provided winning solutions
Front of House Manager
Brother Zekes BBQ
07.2011 - 10.2013
- Managed daily checklists and delegated assignments to keep restaurant professional and customer-ready
- Maintained restaurant's reputation for service excellence by effectively overseeing FOH team
- Interviewed job applicants, processed new hire paperwork, and provided on-the-job training
- Inspected received food items to verify quality, quantity, and freshness of goods received
- Modeled excellent customer service to encourage staff to proactively assist customers and meet needs, building customer loyalty and retention
Education
High School Diploma -
Thompson High School
Alabaster, Al05.2012
Skills
- Project management
- Project scheduling
- Relationship building
- Customer relation building
- Residential construction
- Permit processing
- Proficient in Xactimate Estimating
- IICRC Compliant and Certified
- Problem-solving
- Multitasking
- Teamwork
- Ability to solve issues using process of elimination
Certification
- IICRC WRT certified
Timeline
Project Manager, Senior Mitigation Manager
Cahaba Remodel Roof and Restoration
04.2021 - Current
Owner/Operator
Surface Pros, LLC
09.2020 - Current
Mitigation and Packout Specialist
CSI
09.2018 - 07.2020
Service Technician Supervisor
Birmingham Auto Glass
04.2014 - 09.2018
Front of House Manager
Brother Zekes BBQ
07.2011 - 10.2013
High School Diploma -
Thompson High School
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