Jonathon Johnson
Rotonda West
Summary
Dynamic professional with extensive experience in customer service and operations management at The Waverly Restaurant. Proven track record in enhancing guest satisfaction and driving sales growth through effective team leadership and problem-solving. Skilled in money handling and staff supervision, fostering a collaborative environment that promotes excellence and compliance. Collaborative worker that ensures positive workplace environment and fostering of relationships between employees. Skilled in fast-paced, high volume restaurant and food service environments.
Overview
6
6
years of professional experience
Work History
Assistant Funeral Director
Horizon Funeral Home
05.2019 - 08.2023
- Assisted with preparation and arrangement of deceased individuals for viewings and services.
- Supported families during funeral planning, providing compassionate guidance and information.
- Coordinated logistics for transportation of deceased, ensuring compliance with regulations.
- Engaged in continuous learning about industry practices and safety protocols relevant to the role.
- Maintained a professional appearance at all times while representing the funeral home during visitations, viewings, and memorial services.
- Facilitated open communication between family members and funeral staff during the planning process, resulting in smoother event execution.
Cashier & Cook
Colorado Grille
07.2023 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances and reconciled discrepancies.
- Handled the taking of orders and the cooking of food on both deep fryers and grills during high volume hours.
- Setup and takedown of equipment at each venue (Colorado, Wyoming, & Montana State Fairs/Rodeos).
- Transportation of equipment between each venue via box truck.
- Operated cash register for cash, check, and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Server
The Waverly Restaurant and Bar
11.2023 - 07.2025
- Managed multi-table service efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Handled customer inquiries and complaints with professionalism, fostering positive experiences.
- Implemented upselling techniques, contributing to increased sales and revenue growth.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Assistant Manager
The Waverly Restaurant
11.2023 - Current
- Supervising daily operations to ensure adherence to company policies and procedures.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Oversight of floor & kitchen staff.
- Responsible for staff adherence to Florida state food safety code certifications (ServSafe).
- Developed strong working relationships with staff, fostering a positive work environment.
Education
No Degree - International Relations
The Pennsylvania State University
State College, PANo Degree - Government & International Politics
George Mason University
Fairfax, VAHigh School Diploma -
Culpeper County High School
Culpeper, VA05-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Staff management
- Operations management
- Sales strategies
- Staff development
- Sales growth
- Policy enforcement
- Sales reporting
- Employee performance evaluation
- Workplace safety compliance
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
German
Limited Working
Timeline
Server
The Waverly Restaurant and Bar
11.2023 - 07.2025
Assistant Manager
The Waverly Restaurant
11.2023 - Current
Cashier & Cook
Colorado Grille
07.2023 - 08.2023
Assistant Funeral Director
Horizon Funeral Home
05.2019 - 08.2023
No Degree - International Relations
The Pennsylvania State University
No Degree - Government & International Politics
George Mason University
High School Diploma -
Culpeper County High School
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