Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jonathon Jones

Vice President Of Branch Operations
Appleton,WI

Summary

Performance-driven Vice President with 9 years of experience aligning systems with business requirements, policies, client needs and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.

Overview

8
8
years of professional experience

Work History

Vice President of Branch Operations

JPMorgan Chase
08.2022 - Current
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Developed and executed comprehensive business plans to achieve organizational goals and objectives.
  • Delivered exceptional customer service by proactively addressing client needs and resolving issues promptly.
  • Enhanced client relationships with a multitude of cliental ranging from domestic and foreign needs.
  • Foster a collaborative work environment that promotes open communication among team members.
  • Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
  • Ensured employee efficiency by encouraging behaviors which resulted in my bankers regular exceeding call & meeting guidance quotas
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

District Manager

World Acceptance Corporation
10.2019 - 05.2022
  • Client Management: advance level underwriting, customer complaints – customer satisfaction – aimed to solve customer financial issues
  • Government Relations: Worked alongside Wisconsin Financial Services Association to adapt and expand on effect of state legislation changes. Also assisted in drafting communications which explained implications of these legislature changes
  • Implemented New Strategies: Adjusted District lending practices to seek long term sustainability. These included increasing average account size by 51.8% during FY 22. In long term led to adjustment of state perspective on larger lending
  • Data Analytics: Field Liaison for creation/amending reports which simplified process for reviewing operational data for field employees
  • District Restructure: Raised bar of expectations for entire team upon accepting position - removal of employees allow for strong internal team growth
  • Talent Recruitment: interviewing, onboarding, relocations of best candidates to fit open positions
  • State Operation Expansion: Location selection – corporate leasing negotiation – commercial buildouts
  • Marketing: B2B networking – promotional events
  • Talent Development: Coaching, Leadership, Field Liaison for training material development & execution
  • Asset Control: monitoring/coaching collections – reducing P&L, account/ledger growth for increased profits

Branch Manager

World Acceptance Corporation
04.2017 - 10.2019
  • Worked alongside District Manager to get in depth perspective of district as a whole. Applied this knowledge & training to improve own operations in branch
  • Training & Mentoring: Trained associates across multiple states in best practice of general day to day operations along with mentored candidates for management opportunities at an expedited rate to achieve sales expectations
  • Expanded size of branch by 287 accounts or 775.7%
  • Community Involvement: Involved office in community events to promote growth along with establishing branch as pillar within community
  • Created and applied innovative materials to exceed daily operational sales & collections goals
  • Processed & evaluated credit leading to loan decisions

Education

Bachelor of Science - Management & Finance

Indiana University
Bloomington, IN
12.2017

Skills

  • Microsoft Office Suite
  • Power BI
  • Forecasting & Reporting Data
  • Conflict Management
  • Client Relationship-Building
  • Team Leadership
  • Managing Operations and Efficiency
  • Recruiting and Hiring
  • Workforce Development
  • Sales Promotion & Forecasting
  • Operational Efficiency
  • Policy Development and Enforcement

Accomplishments

  • Improved District Net Profit by $515,196 (418.4%) in Fiscal 21
  • Grew 12.4% Outstanding Ledger in Q1 of Fiscal 23
  • Worked hand in hand with Data Analytics to create reports to monitor and improve operational performance
  • Assisted in Expansion of Northern Indiana which included running a training HUB for multiple offices
  • Awarded for Largest Account Gain Location Fiscal 18
  • Exceeded sales state average for ancillary product penetration by 20%

Timeline

Vice President of Branch Operations

JPMorgan Chase
08.2022 - Current

District Manager

World Acceptance Corporation
10.2019 - 05.2022

Branch Manager

World Acceptance Corporation
04.2017 - 10.2019

Bachelor of Science - Management & Finance

Indiana University

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Jonathon JonesVice President Of Branch Operations