Jonathon Korsgard

• Proactively monitor cloud-based system logs to ensure customer environments operate at peak performance with maximum uptime.
• Lead cross-functional triage sessions with engineering teams to diagnose and resolve defects, while driving enhancement requests from identification to implementation.
• Develop and deploy automated alerting solutions through custom scripting, enabling early detection of issues before they impact customers.
• Partner with high-profile clients to deliver a personalized, white-glove service experience, ensuring exceptional satisfaction and long-term relationship growth.
• Expedite issue resolution times with thorough testing and analysis of reported bugs before escalating to the development team.
• Lead outage incident response efforts, driving rapid resolution and implementing preventive measures to reduce recurrence and improve system resilience.

• Assisted clients in troubleshooting and resolving complex issues involving Apache HTTP Server, indexing, SAML/SSO, SQL, TLS, and other core technologies.
• Recognized as a Subject Matter Expert in IDOL Indexer, serving as a go-to resource for advanced problem-solving and guidance.
• Responded rapidly to critical incidents, including outages, data deletions, and system failovers, to restore services quickly.

• Provided technical support for clients hosting on-premise iManage servers, ensuring optimal performance and minimal downtime.
• Streamlined workflow processes for increased efficiency by implementing new troubleshooting techniques.
• Developed customized training materials to ensure end-users were proficient in software operations.

• Developed comprehensive compensation plans by leveraging SQL, Excel, and other analytical tools to ensure accuracy and alignment with business objectives.
• Collaborated with executives to gather key data and produce detailed forecasting reports to support strategic decision-making.

• Analyzed food and beverage data through the use of many different dashboards in Tableau
• Created presentations that were presented to clients such as Kraft and Tyson
• Led in quality assurance for NPD’s new Tableau tool NET Fast Facts
• Gathered data using Decision Key to help create a new food analytics report from the ground up