JONATHON MAEZ
Rio Rancho
Summary
Dynamic and results-oriented professional with extensive experience in event coordination and warehouse operations management, notably with SANDIA Entertainment & Promotions and NAVAJO INCORPORATED DISTRIBUTION COMPANY. Excelled in project management and customer service, achieving significant cost savings and enhancing client satisfaction. Skilled in vendor negotiations and team leadership, I drive business growth and operational efficiency.
Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Overview
20
20
years of professional experience
Work History
Event Coordinator
SANDIA Entertainment & Promotions
01.2005 - Current
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and Enhanced attendee experience by meticulously planning and executing event logistics.
- Coordinated with vendors to deliver exceptional catering and audiovisual services during events.
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Secured high-quality entertainment acts, enhancing attendee enjoyment and generating buzz around events.
- Cultivated strong partnerships with local businesses, securing in-kind donations or sponsorships for various occasions.
- Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.
- Led cross-functional teams, ensuring clear communication and cohesive efforts towards event success.
- Elevated client satisfaction, tailoring event themes and activities to match their vision and objectives.
- Researched and identified new vendors and suppliers to obtain competitive pricing.
- Analyzed event costs to identify areas of improvement and cost savings.
- Developed status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Produced concept plans for high-profile corporate meetings and events.
- Monitored and controlled event expenditures to meet budgets.
- Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Developed creative themes for events and created related activities to engage attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Trained and supervised event staff to complete tasks on time.
- Coordinated large-scale corporate events, ensuring seamless execution and attendee satisfaction.
- Achieved notable cost savings by establishing strong relationships with suppliers and negotiating favorable terms.
- Coordinated with security services to ensure safety of attendees, addressing potential risks and compliance issues.
- Facilitated memorable experiences, overseeing creative direction of event themes, decor, and entertainment options.
- Spearheaded volunteer recruitment and training programs, optimizing staffing solutions for community-driven events.
- Negotiated with venue owners to secure prime locations, aligning with event size, type, and attendee expectations.
- Enhanced public relations efforts, collaborating with media partners to secure favorable coverage and promote brand visibility.
Warehouse Operations Manager
NAVAJO INCORPORATED DISTRIBUTION COMPANY
07.2015 - 12.2024
- Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
- Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
- Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
- Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
- Developed strong relationships with suppliers and transportation partners, fostering collaboration and improving overall supply chain efficiency.
- Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
- Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
- Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
- Ensured compliance with federal regulations regarding hazardous materials handling procedures when applicable within the warehouse setting.
- Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
- Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
- Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
- Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
- Oversaw purchasing activities, negotiating favorable contracts with suppliers to reduce costs while maintaining product quality.
- Assisted in budget development by providing accurate forecasts of expected expenses related to staffing, equipment maintenance, and facility upgrades.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Reviewed established business practices and improved processes to reduce expenses.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Integrated warehouse operations with existing and new business processes.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Collaborated with manufacturing and supply chain management.
- Organized records of vehicles, schedules and completed orders.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Tracked production and quality control systems to proactively identify deficiencies.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Created and enforced detailed organization processes to increase quality and service standards.
Human Resources Coordinator/Outbound Sales Manager
HOME ADVISOR
08.2007 - 06.2015
- Maintained human resources information system and kept employee files up to date and accurate.
- Conducted new employee onboarding and provided ongoing orientation training.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Completed employee employment verifications and unemployment paperwork prior to hire or termination.
- Reviewed human resources paperwork for accuracy and completeness.
- Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.
- Coordinated and administered employee health insurance and retirement plans.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Maintained accurate records of employee information using up-to-date human resource databases.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Managed benefits administration, ensuring timely enrollment and accurate recordkeeping.
- Complied with labor laws and regulations while managing payroll functions efficiently.
- Established solid relationships between departments by providing well-rounded support across various teams.
- Facilitated open communication channels between employees and management, resolving conflicts swiftly when needed.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Enhanced employee engagement by implementing comprehensive HR programs and initiatives.
- Streamlined HR processes for increased efficiency and reduced administrative workload.
- Reduced time-to-hire by streamlining the recruitment process and utilizing effective candidate sourcing techniques.
- Improved employee retention with targeted professional development opportunities.
- Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.
- Led recruitment efforts to attract top talent in a competitive job market.
- Developed and maintained employee handbook, updating policies as necessary.
- Coordinated training sessions for improved team skills and knowledge.
- Assisted in development of compensation strategies to attract and retain top talent.
- Maintained compliance with labor laws and regulations, minimizing legal risks.
- Increased HR department efficiency by digitizing employee records and documentation.
- Improved hiring processes with integration of advanced applicant tracking systems.
- Improved employee onboarding experience, creating welcoming environment for new hires.
- Managed payroll processing, ensuring accuracy and compliance with state and federal regulations.
- Conducted regular performance evaluations to identify areas for growth and development.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Recruited top talent to maximize profitability.
- Distributed employee engagement surveys to identify areas of improvement.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Structured compensation and benefits according to market conditions and budget demands.
- Boosted sales revenue by implementing effective outbound sales strategies and tactics.
- Led a high-performing sales team, consistently exceeding quarterly goals and expectations.
- Optimized internal processes to minimize administrative burden on the sales team, allowing them more time dedicated to pursuing leads and closing deals.
- Provided ongoing training and coaching to the outbound sales team, enhancing their skills and performance.
- Retained valuable clients by addressing concerns promptly and effectively resolving issues to maintain satisfaction levels.
- Improved sales processes by analyzing data, identifying inefficiencies, and recommending solutions.
- Attracted top talent through strategic recruitment initiatives designed specifically for identifying skilled outbound sales professionals who demonstrated a proven track record of success in similar roles or industries.
- Evaluated sales performance metrics regularly to identify trends and opportunities for improvement, adjusting strategies as necessary to maintain continued growth in outbound revenue generation.
- Developed strong relationships with clients for long-term business growth and sustainability.
- Streamlined communication between departments for better understanding of client needs and requirements.
- Analyzed market trends to anticipate shifts in customer preferences, adjusting outbound sales strategies accordingly for continued success.
- Implemented efficient lead tracking systems that streamlined follow-up efforts, leading to more closed deals in less time.
- Increased overall productivity by introducing tools that helped automate repetitive tasks while enabling the team to focus on higher-value activities such as relationship building or closing critical deals.
- Collaborated with marketing teams to create targeted campaigns for lead generation and increased customer acquisition.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Organized promotional events and interacted with community to increase sales volume.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
Education
Bachelor Of Administration - Business Administration And Management
Colorado State University - Pueblo
Pueblo, CO08.2007
Skills
- Event planning
- Project management
- Scheduling
- Time management
- Decision-making
- Guest relations
- Event setup and breakdown
- Schedule management
- Crisis management
- Event marketing
- Special events planning
- Social media marketing
- Vendor relations
- Guest management
- Corporate events planning
- Fundraising
- Logistics management
- Operations oversight
- Digital marketing
- Events logistics management
- Event calendar management
- Networking strategies
- Sales contract management
- Sales and marketing strategy
- Managing events start to finish
- Cost estimating
- Events requirements gathering
- Audio-visual setup
- Event scheduling
- Public speaking
- Verbal and written communication
- Multitasking and organization
- Customer service
- Contract execution
- Vendor negotiation
- New business development
- Database management
- Staff management
- Contract negotiation skills
- Business administration
- Promotional material design
- Pricing negotiation
- Contract negotiations
- Budgeting and finance
- Workflow management
- Event billing
- Records maintenance
- Vendor relationship management
- Client meetings
- Entertainment booking
- Records management
- Business growth
- Expense tracking
Timeline
Warehouse Operations Manager
NAVAJO INCORPORATED DISTRIBUTION COMPANY
07.2015 - 12.2024
Human Resources Coordinator/Outbound Sales Manager
HOME ADVISOR
08.2007 - 06.2015
Event Coordinator
SANDIA Entertainment & Promotions
01.2005 - Current
Bachelor Of Administration - Business Administration And Management
Colorado State University - Pueblo
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