Jonathon McCoy
Chesterfield,MO
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
11
11
years of professional experience
Work History
Maintenance Technician
Service Specialties LLC
Winchester, KY
12.2022 - Current
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Diagnosed and corrected mechanical problems using blueprints, repair manuals or parts catalogs.
- Maintained accurate records of all maintenance activities performed.
- Recorded type and cost of maintenance or repair work.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Planned and laid out repair work using diagrams, drawings or schematic diagrams.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Installed equipment to improve energy or operational efficiency of residential or commercial buildings.
- Replaced wall sockets, ran lines and completed basic carpentry to finish installations.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Routinely inspected equipment for preventive and emergency maintenance needs.
- Installed new systems, replacement parts and components to maintain proper operation.
Customer Service Representative
Cox Communications
Lexington, KY
10.2021 - 12.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted regular follow-up calls with customers after resolving their issues.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted available products and services to customers during service, account management and order calls.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
13R Radar Firefinder Operator
U.S ARMY
Fort Campbell, KY
08.2017 - 10.2021
- Emplace and operate Q50 and Q36 radars to track enemy artillery
- Report to designated individuals with coordinates
- Apply care under fire
- First aid
- Marksmen training
Forklift Operator /Warehouse Order Puller
G&J Pepsi Bottling Co.
Winchester, KY
09.2015 - 08.2017
- Ensured efficient handling of merchandise and products to maintain inventory accuracy.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Weighed materials or products to record data on tags or labels.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
- Used handheld scanners for warehouse management system compliance.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
Shift Lead/Manager on Duty
Papa John's
Stanton, KY
01.2014 - 08.2015
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Planned and developed new operation processes to innovate and stay competitive.
- Collaborated with other departments to ensure timely delivery of products or services to customers.
- Implemented cost-control measures to maintain budgetary guidelines.
- Assisted in the development of short-term goals for each shift.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Kept up-to-date with changes in industry regulations and best practices.
Education
High School Diploma -
Powell County High School
Stanton, KY06-2015
Skills
- Equipment maintenance
- Mechanical troubleshooting
- Preventive maintenance
- Blueprint reading
- Emergency response
- Customer service
- Time management
- Team collaboration
- Electrical troubleshooting
- Safety awareness
- Project management
Custom
- Father of 3
- Recently separated veteran
- Continuously furthering my education
Timeline
Maintenance Technician
Service Specialties LLC
12.2022 - Current
Customer Service Representative
Cox Communications
10.2021 - 12.2022
13R Radar Firefinder Operator
U.S ARMY
08.2017 - 10.2021
Forklift Operator /Warehouse Order Puller
G&J Pepsi Bottling Co.
09.2015 - 08.2017
Shift Lead/Manager on Duty
Papa John's
01.2014 - 08.2015
High School Diploma -
Powell County High School