Jonathon Metcalf
Eau Claire,WI
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
26
26
years of professional experience
Work History
Associate Merchant
Menards
12.2022 - Current
- Coordinate category reviews to ensure the best selection and price for customers while maintaining strong/positive margin and turning inventory
- Travel to trade shows and competition to maintain product knowledge, industry trends and create positive relationships with professionals in the field
- Sourcing inventory worldwide from negotiation to product placement in stores
- Determined markdown cadence and styles in partnership with merchant and planner.
- Using innovation to reach new customers - Ecommerce
Assistant Lead Inventory Analyst
Menards
08.2020 - 12.2022
- Co-managed group of 6-7 analysts to help identify, resolve and manage supply chain issues and improve performance and results
- Responsible for replenishing and maintaining vendor programs that exceed $250 million in annual sales
- Spearhead and manage large program implementations involving millions of dollars
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Utilized data analytics to identify and resolve supply chain issues and improve overall performance.
Inventory Analyst
Menards
06.2013 - 08.2020
- Identified, selected, and maintained logistic suppliers and achieved optimum costs and service qualities.
- Improved forecasting systems to maintain adequate materials and supplies.
- Maintained accurate, up-to-date documentation of supply chain processes for reliable reference.
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Evaluated and implemented new technology solutions to improve supply chain operations.
Merchandise Planner
Menards
03.2011 - 06.2013
- Traveled to new stores across the midwest to assist in set up, training and facilitate concerns and progress to the appropriate party
- Assisted in organizing and overseeing new/existing vendor and product line programs such as POP, displays, literature/signage
- Analyzed, proposed and implemented cost analysis of new programs to gain customers attention, increase product knowledge and close the sale
- Worked in teams to analyze product placement in the stores for positive shopping experience
Wallcoverings Assistant Department Manager
Menards
07.2010 - 03.2011
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively to create daily and weekly sales plans based on weekly sales trends as well as set employee schedules while maintaining payroll dollars.
Hardware Assistant Department Manager
Menards
01.2010 - 07.2010
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Worked actively to create daily and weekly sales plans based on weekly sales trends as well as set employee schedules while maintaining payroll dollars.
Manager Trainee
Menards
10.2009 - 01.2010
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Learned and implemented company policies and procedures.
- Resolved escalated concerns using professionalism and understanding of facets of issue.
- Explained services and products to customers in friendly and engaging way.
Restaurant Team Member
Jade Garden
10.2007 - 05.2009
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Delivered orders in a safe and timely fashion
- Cultivated warm relationships with regular customers.
- Operated register to process payments and collect cash payment for order totals.
Golf Course Groundskeeper
Bruce Company
05.2006 - 09.2007
- Provided expert lawn care, mulching, aerating and trimming around walks, walls, and flower beds.
- Completed preventive maintenance on equipment such as lawnmowers, fountains, and sprinkler systems to save money and prevent costly repairs.
- Repaired ground structures regularly, sticking to schedules, and meeting facility needs.
Kitchen Staff Member
University Of Wisconsin-Eau Claire
11.2005 - 01.2007
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Retail Associate
Bruce Company
04.2003 - 08.2005
- Ability to be proficient and paying close attention to detail while handling money and making daily deposits
- Trained new employees assuring they knew the basic skills required along with advice for more efficient work
- Greeted customers, helped locate merchandise, and suggested suitable options.
Warehouse Associate
Top Promotions
02.2002 - 09.2003
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Performed inventory control, such as counting, and stocking merchandise.
Youth Soccer Referee
City Of Colleyville, TX
05.1997 - 09.2001
- Referee 6-18 year old boy and girl soccer games
- Help younger children learn sportsmanship and the rules of the game
- Set up the field, delegate responsibilities between myself and the other officials working
Education
BBA - Business Administration And Management
University of Wisconsin - Eau Claire
Eau Claire, WI08.2009
Skills
- Proficient with Microsoft Programs - Word, Excel, PowerPoint and Outlook
- Leadership
- Data Analysis Support
- Operational Efficiency
- Organized and punctual
- Detail Oriented
- Works well in groups or independently
- Self Motivated
- Preform under pressure
- Ability to access situations from different angles
- Can alter work style to adapt to any situation
- Quick learner who is always looking for ways to improve
Timeline
Associate Merchant
Menards
12.2022 - Current
Assistant Lead Inventory Analyst
Menards
08.2020 - 12.2022
Inventory Analyst
Menards
06.2013 - 08.2020
Merchandise Planner
Menards
03.2011 - 06.2013
Wallcoverings Assistant Department Manager
Menards
07.2010 - 03.2011
Hardware Assistant Department Manager
Menards
01.2010 - 07.2010
Manager Trainee
Menards
10.2009 - 01.2010
Restaurant Team Member
Jade Garden
10.2007 - 05.2009
Golf Course Groundskeeper
Bruce Company
05.2006 - 09.2007
Kitchen Staff Member
University Of Wisconsin-Eau Claire
11.2005 - 01.2007
Retail Associate
Bruce Company
04.2003 - 08.2005
Warehouse Associate
Top Promotions
02.2002 - 09.2003
Youth Soccer Referee
City Of Colleyville, TX
05.1997 - 09.2001
BBA - Business Administration And Management
University of Wisconsin - Eau Claire
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