Jonathon Miles Horn
Auburn,CA
Summary
Personable Office Administrator with six years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
12
12
years of professional experience
Work History
Office Administrator
Sierra Safety Company
08.2016 - Current
- Floor inventory, promotions, filing, and account responsibilities
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Kept high average of performance evaluations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Maintained accurate inventory levels by regularly updating the tracking system and initiating orders when necessary.
- Supported management in strategic decision-making with thorough research, data analysis, and detailed reports.
- Interacted with customers by phone, email, or in-person to provide information.
Bene Ristorante Italiano
04.2014 - 07.2016
- Implemented years of experience in customer service to assist in training employees during the launch a new business and thereafter
- Took initiative to create training and stocking lists improving overall work efficiency
- Money handling, team building, and extraordinary customer service.
Brother's Home Improvement
08.2012 - 11.2012
- Warranty representative and data entry
- Quickly learned File Maker Pro to assist customers with warranty services
- Pulled files to enter appropriate contract data into service database
- Created service sheets for all technicians
- Processed service requests to 10 different manufacturers maintaining knowledge of their warranty information for customers
- Received all calls and emails regarding warranty services for five of the largest regions in California including; Sacramento, San Diego, San Jose, Reno, and the Bay Area
- Worked with regional managers to grow an already sterling company reputation.
Education
Associate of Arts - English Composition
Sierra College
Rocklin, CA04.2004
Skills
- Customer Engagement
- Business Correspondence
- Lead Generation
- File Organization
- Scheduling and Coordinating
- Administrative Support
- Customer Service
- MS Office
- Database entry
- Supply Inventory
- Typing 60 words per minute
- Teamwork and Collaboration
References
- Anthony Horn, (916)-599-9670, Graphic Designer for UC Davis
- Terry Web, (619) 922-9328, Character Reference
Timeline
Office Administrator
Sierra Safety Company
08.2016 - Current
Bene Ristorante Italiano
04.2014 - 07.2016
Brother's Home Improvement
08.2012 - 11.2012
Associate of Arts - English Composition
Sierra College
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