Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Jonathon Moss

Chagrin Falls,OH

Summary

Aerospace Engineering major looking to further my skills and knowledge in the field in any way I can. A reliable student with a background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

5
5
years of professional experience

Work History

Cashier

Buffalo Wild Wings
Aurora, OH
07.2023 - Current
  • Offered customers carry-out service after the transaction.
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized promotional displays or arranged merchandise on counters or tables to promote sales.
  • Built and maintained productive relationships with employees.
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members.
  • Directed trash removal and sanitation procedures to keep aisles and register areas organized.
  • Answered phone calls to assist customers with questions and orders.
  • Learned roles of other departments to provide coverage and keep the store operational.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Cashier

Chagrin Cinemas
Chagrin Falls, OH
05.2020 - 12.2022
  • Resolved customer complaints professionally in accordance with company policy.
  • Organized promotional displays or arranged merchandise on counters or tables to promote sales.
  • Built and maintained productive relationships with employees.
  • Answered customer inquiries regarding store policies and procedures.
  • Answered customers' questions and provided information on store procedures or policies.
  • Operated cash register efficiently and accurately, and processed payments by cash, check, credit card, gift card, or automatic debit.
  • Delivered a high level of customer service to patrons using active listening and engagement skills.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Worked closely with front-end staff to assist customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered phone calls to assist customers with questions and orders.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked effectively in team environments to make the workplace more productive.

Education

Bachelor of Science - Aerospace Engineering

Kent State University
Kent, OH
05-2029

Skills

  • Decision-making
  • Problem-solving
  • Critical thinking
  • Analytical thinking
  • Creativity
  • Adaptability

Affiliations

  • Model building
  • Video Games
  • Cooking

Timeline

Cashier

Buffalo Wild Wings
07.2023 - Current

Cashier

Chagrin Cinemas
05.2020 - 12.2022

Bachelor of Science - Aerospace Engineering

Kent State University

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Jonathon Moss