Summary
Overview
Work History
Education
Skills
Timeline
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Jonathon Mummery

Melbourne

Summary

Professional with expertise in customer relationship management and focus on delivering key results. Strong skills in communication, problem solving, and sales. Reliable team collaborator who adapts to changing environments and prioritizes collective success. Known for empathetic approach, analytical skills, and dedication to enhancing customer satisfaction.

Overview

5
5
years of professional experience

Work History

Customer Relationship Officer

Bendigo Bank
08.2024 - Current
  • Managed customer relations on ongoing basis to maximize customer retention and provide new opportunities to the business.
  • Developed targeted solutions for customer needs, both in the personal and business setting
  • Assisted senior managers and CEO in retention of high net worth clients, training new staff, and running meetings
  • Improved customer satisfaction by addressing and resolving concerns in a timely manner.

Crew Trainer

McDonalds
12.2019 - 04.2022
  • Liased with managers to create action plans for busiest shifts to ensure we ran as efficient as possible
  • Mentored junior employees to improve performance, food safety, and customer service.
  • Cross trained across all areas of store to be as flexible as possible on all shifts worked
  • Ensured success of the business during a Brand Standards Visit, giving us a AAA rating.

Education

Bachelor of Commerce - Banking And Finance

Deakin University
Burwood
06-2025

Skills

  • Client retention strategies
  • Sales proficiency
  • Training and mentoring
  • Problem-solving

Timeline

Customer Relationship Officer

Bendigo Bank
08.2024 - Current

Crew Trainer

McDonalds
12.2019 - 04.2022

Bachelor of Commerce - Banking And Finance

Deakin University

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