Hi, I’m
Joanthon Ogando
Hialeah,FL
Summary
Dynamic and results-oriented professional with extensive experience as a Sales Assistant at DuroBuildings LLC and a Certified Lube Technician at Valvoline Instant Oil. Excelled in customer service, enhancing client satisfaction and loyalty through exceptional assistance and problem-solving. Demonstrated proficiency in cash handling and team cooperation, significantly contributing to workplace productivity and sales growth.
Overview
1
year of professional experience
Work History
DuroBuildings LLC
Sales Assistant
04.2024 - Current
Job overview
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
Valvoline Instant Oil
Certified Lube Technician
11.2023 - 03.2024
Job overview
- Assisted with customer inquiries on vehicle maintenance schedules, helping to educate them on best practices for extending the life of their cars.
- Assisted in inventory management tasks such as ordering parts and supplies or organizing storage areas for easier access during repairs.
- Contributed to team success by effectively collaborating with other technicians on complex repairs and maintenance tasks.
- Reduced vehicle downtime for clients by quickly diagnosing and repairing mechanical issues.
- Efficiently performed fluid exchanges and flushes, maintaining proper levels of coolant, transmission fluid, and power steering fluid in vehicles.
- Demonstrated adaptability through working on various makes and models of vehicles, broadening knowledge base and skillset development over time.
- Performed tire rotations, and replacements as needed, extending the life of customers'' tires and improving overall vehicle performance.
- Utilized problem-solving skills to address unique vehicle issues, tailoring solutions based on individual client needs.
- Increased shop productivity by maintaining a clean and organized workspace, ensuring tools and equipment were readily available.
- Promoted safe work environment by adhering to industry safety standards and company protocols.
- Delivered exceptional customer service while explaining complex technical information in layman''s terms, building trust with clientele.
Education
Broward CollegeFort Lauderdale, FL
Associate of Science from Computer Science
08.2025
Miami Lakes Educational CenterMiami Lakes, FL
High School Diploma
06.2023
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Processing payments
- Customer Service
- Friendly and Helpful
- Team Cooperation
- Adaptable and Flexible
- Reliable and Responsible
- Honest and Dependable
- Customer Assistance
- Attention to Detail
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Sales Assistant
DuroBuildings LLC
04.2024 - Current
Certified Lube Technician
Valvoline Instant Oil
11.2023 - 03.2024
Broward College
Associate of Science from Computer Science
Miami Lakes Educational Center
High School Diploma