Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathon Reilly

Hebron,KY

Summary

With a proven track record at DHL Express, I excel in heavy equipment operation and demonstrate exceptional problem-solving abilities. My experience ensures safety compliance and efficiency in high-pressure environments, contributing significantly to on-time aircraft departures and effective emergency response.

Overview

4
4
years of professional experience

Work History

Ramp Agent

DHL Express
Erlang, KY
06.2022 - Current
  • Operated conveyor belts, push-back tractors, and aircraft tugs daily, safely and efficiently around airport premises..
  • Worked in various weather conditions to ensure continuous airport operations.
  • Maintained on-time connections by guiding aircraft to and from gate positions.
  • Maintained clear communication with team members and supervisors using radios and hand signals.
  • Processed necessary paperwork related to cargo shipments including customs documents.
  • Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
  • Verified correct labeling of containers containing hazardous materials for transport on planes.
  • Followed safety procedures such as using reflective gear while working on the ramp.
  • Conducted weight and balance calculations to ensure aircraft safety.

Repossession Agent

Recovery America
West Chester, Ohio
01.2022 - 06.2022
  • Monitored overdue accounts using automated information systems.
  • Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Assisted other agents by providing support during complex cases.
  • Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
  • Verified accuracy of account information and documentation related to repossession orders.
  • Adhered to state laws regarding repossessions, privacy rights, and other regulations.
  • Conducted surveillance operations when necessary in order to locate targets.
  • Handled difficult situations involving angry debtors while maintaining professionalism.
  • Visited debtor's residence or place of employment for asset recovery.
  • Trained new employees on proper procedures for conducting repossessions.
  • Demonstrated excellent problem-solving skills when dealing with difficult customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Emergency Roadside Assistant

Boltons Towing
Melbourne, KY
02.2021 - 01.2022
  • Completed accurate paperwork documenting details of service provided including customer contact information, type of service performed, and payment method used.
  • Provided accurate ETA updates to customers waiting for service.
  • Responded promptly to customer service calls for emergency roadside assistance.
  • Adhered to strict safety guidelines when working around hazardous materials such as gasoline or battery acid.
  • Developed and maintained positive relationships with a network of service providers.
  • Assessed customer needs quickly and efficiently to determine best course of action for providing emergency roadside assistance services.
  • Managed a high volume of emergency calls with professionalism and empathy.
  • Assisted with the loading and unloading of vehicles onto tow truck.
  • Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.

Education

High School Diploma -

Fremont High School
Fremont, IN
05-2013

Skills

  • Security compliance
  • Heavy equipment operation
  • Pushback and towing
  • Loading and unloading
  • Heavy lifting
  • Arrival/departure procedures

Timeline

Ramp Agent

DHL Express
06.2022 - Current

Repossession Agent

Recovery America
01.2022 - 06.2022

Emergency Roadside Assistant

Boltons Towing
02.2021 - 01.2022

High School Diploma -

Fremont High School
Jonathon Reilly