Jonathon Reilly
Hebron,KY
Summary
With a proven track record at DHL Express, I excel in heavy equipment operation and demonstrate exceptional problem-solving abilities. My experience ensures safety compliance and efficiency in high-pressure environments, contributing significantly to on-time aircraft departures and effective emergency response.
Overview
4
4
years of professional experience
Work History
Ramp Agent
DHL Express
Erlang, KY
06.2022 - Current
- Operated conveyor belts, push-back tractors, and aircraft tugs daily, safely and efficiently around airport premises..
- Worked in various weather conditions to ensure continuous airport operations.
- Maintained on-time connections by guiding aircraft to and from gate positions.
- Maintained clear communication with team members and supervisors using radios and hand signals.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Ensured safe and efficient loading and unloading of aircraft luggage and cargo.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Conducted weight and balance calculations to ensure aircraft safety.
Repossession Agent
Recovery America
West Chester, Ohio
01.2022 - 06.2022
- Monitored overdue accounts using automated information systems.
- Located new addresses of delinquent customers through research, contacting credit bureaus or by questioning neighbors.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Assisted other agents by providing support during complex cases.
- Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
- Verified accuracy of account information and documentation related to repossession orders.
- Adhered to state laws regarding repossessions, privacy rights, and other regulations.
- Conducted surveillance operations when necessary in order to locate targets.
- Handled difficult situations involving angry debtors while maintaining professionalism.
- Visited debtor's residence or place of employment for asset recovery.
- Trained new employees on proper procedures for conducting repossessions.
- Demonstrated excellent problem-solving skills when dealing with difficult customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Emergency Roadside Assistant
Boltons Towing
Melbourne, KY
02.2021 - 01.2022
- Completed accurate paperwork documenting details of service provided including customer contact information, type of service performed, and payment method used.
- Provided accurate ETA updates to customers waiting for service.
- Responded promptly to customer service calls for emergency roadside assistance.
- Adhered to strict safety guidelines when working around hazardous materials such as gasoline or battery acid.
- Developed and maintained positive relationships with a network of service providers.
- Assessed customer needs quickly and efficiently to determine best course of action for providing emergency roadside assistance services.
- Managed a high volume of emergency calls with professionalism and empathy.
- Assisted with the loading and unloading of vehicles onto tow truck.
- Delivered customer vehicles safely and efficiently to desired destinations while adhering to traffic laws and regulations.
Education
High School Diploma -
Fremont High School
Fremont, IN05-2013
Skills
- Security compliance
- Heavy equipment operation
- Pushback and towing
- Loading and unloading
- Heavy lifting
- Arrival/departure procedures
Timeline
Ramp Agent
DHL Express
06.2022 - Current
Repossession Agent
Recovery America
01.2022 - 06.2022
Emergency Roadside Assistant
Boltons Towing
02.2021 - 01.2022
High School Diploma -
Fremont High School