Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonathon Richardson

Farmington,UT

Summary

Proven expertise in specifications interpretation and a strong commitment to workplace safety, honed at Lifetime Products. Excelled in roles requiring quality inspections and equipment operation, enhancing productivity and reducing accidents. Skilled in fostering customer satisfaction and adept at training peers, demonstrating exceptional communication and leadership abilities.

Known for quickly adapting to new technologies and efficiently resolving customer inquiries, contributing to significant client satisfaction improvements.

Overview

5
5
years of professional experience

Work History

Line Operator

Lifetime Products
01.2022 - Current
  • Assembled products according to changing daily work orders and specific customer needs.
  • Followed job order for product specifications, dimensions, tolerances, and sequence of operations.
  • Read and interpreted documents to reach maximum productivity and achieve quality objectives.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Made sure that products were produced on time and are of good quality.
  • Reduced accidents and injuries by observing safety policies and procedures.
  • Loaded and unloaded product on and off conveyor line by routinely lifting up to 50 pounds.

Customer Service Representative

Accenture
06.2021 - 08.2021
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Assisted clients with completion of applications and paperwork.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Communicated with people from various cultures and backgrounds on application process.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.

Dispenser

Walmart
10.2020 - 01.2021
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Tracked substitutions and informed customers of changes.

Customer Service Representative

Saela Pest Control
11.2019 - 09.2020
  • Responded to customer requests for products, services, and company information.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Investigated and resolved accounting, service and delivery concerns.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Education

GED -

Homeschooled

Skills

  • Specifications Interpretation
  • Quality Inspections
  • Workplace Safety
  • Equipment Operation
  • Computer Skills
  • Stress Tolerance
  • Quality Control

Timeline

Line Operator

Lifetime Products
01.2022 - Current

Customer Service Representative

Accenture
06.2021 - 08.2021

Dispenser

Walmart
10.2020 - 01.2021

Customer Service Representative

Saela Pest Control
11.2019 - 09.2020

GED -

Homeschooled
Jonathon Richardson