Jonathon Rook
Liberty Hill,TX
Summary
My career objective is to utilize my background in event management, customer service, and thriving under high-pressure situations to excel in roles that require precise planning, seamless execution, and exceptional customer engagement/satisfaction. I am committed to delivering outstanding service and creating memorable experiences, while continuously seeking personal and professional growth to contribute positively to any organization I join.
Overview
3
3
years of professional experience
Work History
Retail Supervisor
Perry Ellis International
05.2024 - Current
- Assisted in training new employees on product knowledge, customer service and cash handling procedures.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Coordinated promotional activities such as advertising campaigns, special offers and discounts to increase sales volume.
- Reviewed financial records such as invoices, purchase orders and payroll documents for accuracy.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Participated in weekly meetings with upper management to discuss store objectives and initiatives.
- Dealt with customer complaints and rectified product and service issues.
- Conducted daily sales analysis to adjust sales strategies and meet targets.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
Host/Line Cook
Dahlias Cafe
02.2023 - 05.2024
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment
- Worked with other members of the kitchen staff to ensure efficient service
- Collaborated with team members to complete tasks quickly and efficiently during peak hours of operation
- Provided customers with accurate wait times and monitored waiting list
- Managed dining room layout to maximize efficiency of staff members
- Ensured compliance with health and safety regulations within the restaurant
Assistant Performing Arts Center Manager
Liberty Hill ISD
08.2021 - 05.2023
- Supervised vendors onsite during events ensuring they deliver according to their contractual obligations and expectations set forth prior to signing agreements
- Inspected event facilities to verify conformance to customer requirements
- Suggested creative ideas to enhance event success
- Provided leadership and guidance throughout the entire lifecycle of an event from conception through completion
- Cultivated relationships with clients to set, meet, and deliver on expectations
- Utilized various reports to verify accurate and timely execution of events
- Analyzed customer feedback surveys to identify areas for improvement in future events
Education
High School Diploma -
Liberty Hill High School
Liberty Hill, TX05-2023
Skills
- Computer Efficient (Microsoft Office, Google, Etc)
- Excellent Verbal/Written Communication
- Customer Needs Assessments
- Client Requirements
- Customer Inquiries
- Interpersonal Skills
- Ability To Multitask
- Customer Service
- Conflict Resolution
- Positive Attitude
- Dependable and Reliable
- Store operations
- Cash handling oversight
Timeline
Retail Supervisor
Perry Ellis International
05.2024 - Current
Host/Line Cook
Dahlias Cafe
02.2023 - 05.2024
Assistant Performing Arts Center Manager
Liberty Hill ISD
08.2021 - 05.2023
High School Diploma -
Liberty Hill High School
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