Jonathon Terrazas
Fairmount,IL
Summary
Dedicated Sales Associate offers history of success in fostering quality shopping experiences. Brings talents for needs assessment and extensive product knowledge to inspire customer purchases and exceed performance goals. Leverages experience and skill to train and mentor new associates on customer service and sales best practices. Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
11
11
years of professional experience
Work History
Patient Care Technician
Missouri Baptist Medical Center
Town And Country, IL
04.2023 - Current
- Explained treatment procedures to patients and their families.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
- Assisted patients with activities of daily living, including bathing, dressing and grooming.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.
- Kept instruments and equipment clean and sanitized.
- Notified senior staff of patient emergencies to optimize outcomes.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered patient call signals and signal lights to determine patients' needs.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted with patient admissions, discharges and transfers.
- Helped create a safe environment by following infection control policies.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
Sales and Leasing Specialist
Marty Cancila
Florissant, MO
03.2022 - 03.2023
- Prospected for new sales and leasing customers via telephone, email and direct mail.
- Obtained referrals from satisfied customers by regularly following up with established personal and business customers.
- Completed delivery of sold and leased products to customers within promised timeframes.
- Generated consistent interest by presenting non-confrontational selling processes to potential customers.
- Located vehicles matching customer preferences and financial means.
- Maintained dealer log sheets and reached out to build connections with leads.
- Evaluated and qualified warm leads from internet connections, answered questions and established rapport to facilitate sales.
- Coached and directed [Number] staff focused on selling [Type] and [Type] vehicles.
Sales Associate
Best Buy
Glen Carbon, IL
11.2017 - 03.2022
- Sold various products by explaining unique features and educating customers on proper application.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
- Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
Delivery Driver
Rent A Center Warehouse & Retail Store
Granite City, IL
09.2015 - 08.2017
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Answered customer questions regarding shipments.
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Processed payments by accepting cash, checks and credit card payments.
- Located and selected merchandise to verify against delivery sheet specifications.
- Conferred frequently with dispatch to meet delivery schedule targets and incorporate late adjustments.
- Directed product loading and checked load balance to prevent on-road incidents.
- Positioned blocks and ties around items to secure cargo during transit.
- Maintained safe driving habits to protect property and general public on roadways.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Educated new employees at orientation meetings.
- Inspected vehicle prior to and after completing shifts, noting damage or issues in detailed logs.
- Delivered items to customers and presented invoices for payments.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Cook
McAllister's Deli
Fairview Heights, IL
11.2013 - 09.2015
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Chopped, diced and sliced vegetables and fruit ahead of dinner rush.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Replenished food items from inventory and rotated ingredients.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Regulated oven, broiler and roaster operations for cooking at correct temperatures.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education
Some College (No Degree) - Electrical Engineering
Southern Illinois University Edwardsville
Edwardsville, ILSkills
- Inventory Control Procedures
- Display Setup
- Customer Needs Assessment
- Problem-Solving
- Customer Service
- Product Recommendations
- Customer- and Service-Oriented
- Stockroom Upkeep
- Order Processing
- POS System Operation
- Teamwork and Collaboration
- Product Sales
- Retail Loss Prevention
- Patient monitoring
- Basic life support
- Infection control
- Medical terminology
- Team collaboration
- Effective communication
- Data entry
- Compassionate care
- Blood glucose testing
- Monitoring patient conditions
- Patient observation
- CPR certification
- Restocking supplies
- Emergency response
- Vitals documentation
- Mobility assistance aptitude
- Specimen collection
- Infection control standards
- Mobility assistance
- Vital signs monitoring
- Patient assistance
Languages
Spanish
Professional
Timeline
Patient Care Technician
Missouri Baptist Medical Center
04.2023 - Current
Sales and Leasing Specialist
Marty Cancila
03.2022 - 03.2023
Sales Associate
Best Buy
11.2017 - 03.2022
Delivery Driver
Rent A Center Warehouse & Retail Store
09.2015 - 08.2017
Cook
McAllister's Deli
11.2013 - 09.2015
Some College (No Degree) - Electrical Engineering
Southern Illinois University Edwardsville
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