Jonathon Wagner

• Business Owner of Savvy Mobile Detailing LLC

- This company is an Automotive Detailing service provider operating out of Tecumseh, Michigan

- Savvy Mobile Detailing provides a large range of services intended to restore, protect, and detail motor vehicles, such as ceramic coatings, paint correction, and interior detailing

Duties in this position are:

• Customer Retention and long term relationship management
• Trained new employees on proper protocols and customer service standards.
• Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
• Purchasing, delegating, and recording all transactions that are deemed business expenses
• Completing jobs in a timely manner with quality results
• Managing up to 6 social medias daily
• Responding to emails, calls, or texts from customers or suppliers.
• Communicating effectively over the phone and text to secure a sale (Sales Trained)
• Researching products and equipment extensively.
• Put together realistic budgets based upon costs and fees for successfully operating business.
• Consulting with customers to assess needs and propose optimal solutions.

Achieved:

• 5 Star Rating on Google based on multiple reviews.
• Second result on multiple search engines, through only SEO
• Higher than projected Quarterly sales
• Net profit on initial investment for equipment and supplies through proper budgeting and cost management.

• Shift Manager for Doll n' Burgers - Tecumseh

Doll n' Burgers is a quick service restaurant especially focused on quality ingredients and exceptional hospitality to their guests!

Duties in this position are:

• Managing a team of up to 12 employees
• Providing exceptional hospitality and service to guests, Quick problem solving and de-escalation of situations,
• Training and mentoring new employees to maximize team performance.
• Operating the Restaurant in up to $1000 per hour net sales,
• Labor, Product, and Waste cost management,
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Attend weekly meetings to discuss the business profitability and analyze methods to increase sales.
• Kept employees operating productively and working on task to meet business and customer needs.
• Occasionally taking over full responsibilities of the General Manager
• Servsafe Certified- Overseeing food safety and logging temperatures as well as other health-critical information
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Advanced positions quickly within the company upon legal age for management position.