JONATHON WAYNE VADEN
Houston,TX
Summary
I work effectively on a team and independently. I have extensive experience leading, training and mentoring team members, collaborating cross functionally, building trust and forming solid business relationships with high profile clients professionally. I have hard skills in planning, problem solving and managing employees. Experience in managing the full cycle of events, meeting and exceeding revenue consistently. I am able to learn new systems, technologies, and processes quickly.
Overview
12
12
years of professional experience
Work History
Warehouse Hand
Star of Hope Mission
01.2024 - Current
- Company Overview: Star of Hope is a non-profit organization providing services to individuals and families experiencing homelessness
- Attend to the needs of over 100 homeless people
- Managed inventory for a warehouse with 10,000 sq ft capacity efficiently
- Handled over 200 shipments weekly involving over 1,000 unique items
Customer Service Manager
U-Haul
01.2021 - 01.2023
- Company Overview: As a CSR at U-Haul, the focus is on delivering excellent customer service, helping with rental transactions, providing solutions to customer inquiries, and maintaining the operational efficiency of the location
- Received prestigious customer excellence award for increasing customer satisfaction by (30%) over (6 months)
- Extensive daily communication with alternative stores to access inventory and customers to specific locations
- Highlight your accomplishments, using numbers if possible
Customer Service Manager
Total Nutrition Houston
01.2017 - 01.2022
- Company Overview: Total Nutrition is a Health and wellness business that focuses on providing nutritional supplements, healthy meal options, and fitness-related products
- Proactively built clientele from the ground up using social media and networking
- Self-taught business management skills and was promoted to ASM within 1 year
- Developed new product knowledge documents on supplements for future employees
- B2B weekly with multiple training facilities regarding customer satisfaction, increased revenue growth
Lead Server
Urban Eats
01.2013 - 01.2017
- Company Overview: Urban Eats is an American style restaurant and café known for offering a variety of delicious dishes in a casual, trendy setting
- Maintained high standards of customer service during high-volume, fast-paced times, prepared all food orders within a 2-3 minute time frame
- Memorised 50+ item food menu
- Boosted average sales per customer by 12% by upselling premium menu items
Education
High School Diploma -
South Houston High School
Pasadena, TX05.2005
Trade Certification - undefined
Gary Job Corp
San Marcos, TX01.2009
Skills
- Health and safety standards
- Interpersonal Communication
- Strong work ethic
- Exceptional customer service
- Work under pressure
- Professional appearance
- Team collaboration
- Suggestive selling
- Tableside etiquette
- Food and beverage pairings
- Wine service
- Self-motivated and disciplined
Timeline
Warehouse Hand
Star of Hope Mission
01.2024 - Current
Customer Service Manager
U-Haul
01.2021 - 01.2023
Customer Service Manager
Total Nutrition Houston
01.2017 - 01.2022
Lead Server
Urban Eats
01.2013 - 01.2017
Trade Certification - undefined
Gary Job Corp
High School Diploma -
South Houston High School
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