Hi, I’m
Jonathon Wozniak
Parma,MI
Summary
A highly reliable installer in the mobile electronics industry for 26 years. During this tenure, skills have been honed for advanced installation skills, advanced troubleshooting skills, and have become very adaptable to modern technology found in the 12volt industry.
Being a highly focused and dedicated individual, there is a pursuit in every job and/or endeavor for the same amount of tenacity day in and day out. Flexibility, adaptability, and an enthusiastic drive are a few traits brought to the table, with a desire for knowledge and excellence that are second to none.
With more than 25 years of managing a car audio garage, the passion evolved into a new career in the commercial/fleet world. The job was tasked with designing alarms, interior lighting, and exterior lighting for fleet vehicles which includes: Comcast, Stryker Medical, and other large companies.
I am a motivated person with the patience to teach, patience to learn, and creativity to think out side the box.
Overview
32
years of professional experience
Work History
AAMP GlobalElkhart, IN
Applications & Installation Engineering Technician
01.2021 - 02.2023
Job overview
- Established custom alarm/remote starts, strobe, and interior lighting harnesses via testing, documenting wire lengths, confirming functionality, and send all viable information to management for creation of packaged goods to sell to customers.
- Performed functionality tests and created reports on new products (e.g. car alarms, dash cams, back up sensors, full view cameras).
- Delivered support training to help customers and vendors to learn key features of applications.
- Troubleshoot and repair products in-field.
- Train sales and installers on best-practices for product use, installation, and implementation.
- Travel within 5 states to install alarms, camera systems, and sensing systems in fleet vehicles.
- Respond to emergency situations such as alarms not responding.
- Provide tech support to in-field installers for product malfunction.
- Installed applications and confirmed proper communication between systems and equipment.
- Assisted with creation of user manuals.
- Liaised with vendor engineering department to identify technical requirements and developed solutions.
- Explained project technical risks and benefits during project kick-off.
ABC WarehouseLansing, MI
Garage Manager
07.1997 - 12.2021
Job overview
- Install and troubleshoot everything 12volt in vehicles.
- Managed garage with up-keep on equipment.
- Kept installers up-to-date on latest trainings for advanced techniques and best practices.
- Collaborated with employees and customers for complicated sales aspects.
- Trained sales engineers on product.
- Helped keep inventory levels adequate with weekly counts.
- Created easy work flows for installers to replicate install techniques, making jobs conform to specific standards.
- Established team priorities, maintained schedules and monitored performance
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention
- Defined clear targets and objectives and communicated to other team members
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Identified and communicated customer needs to supply chain capacity and quality teams
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills
- Assisted in organizing and overseeing assignments to drive operational excellence
- Leveraged data and analytics to make informed decisions and drive business improvements
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Established team priorities, maintained schedules and monitored performance.
EMC InsuranceLansing, MI
Rater
01.2018 - 01.2021
Job overview
- Created more than three new policies per day for underwriters via online applications.
- Processed more than 20 endorsements daily within timely manner.
- Attended monthly trainings on new insurance protocols, and verified all policies are up-to-date, and updated policies as required.
- Provide guidance to new employees and train them on processes I'm familiar with.
Farmers Insurance CompanyCaledonia, MI
Policy Processing
06.2015 - 01.2018
Job overview
- Performed underwriting and claims assessments to rewrite policies for claims payments and approvals.
- Rewrite no less than 3 policies per day to provide coverage when policy does not align with customer request.
- Determine applicability of customer's policies; confirming if policies were written incorrectly, and how policies had misrepresented customer's intentions. Or if policies were written correctly, and claim should be denied.
- Process policies and claims on day-to-day basis.
- Make calls to agents regarding customer inquiries; investigate claims to pay out on policies.
Education
Davenport UniversityLansing
BBA from Human Resources Management
07.2016
Skills
- Schematic reading
- Tool Inventory
- Equipment Installation
- Communication
- Systems designs
- Advanced troubleshooting
- Company best practices
- In-person and telephone tech support
- Document editing and proofreading
- Advanced installation techniques
- Researching
- Advanced multi-tasking
Timeline
Applications & Installation Engineering Technician
AAMP Global
01.2021 - 02.2023
Rater
EMC Insurance
01.2018 - 01.2021
Policy Processing
Farmers Insurance Company
06.2015 - 01.2018
Garage Manager
ABC Warehouse
07.1997 - 12.2021
Davenport University
BBA from Human Resources Management