Jonathon Young
Alabaster,AL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
ER Unit Secretary
UAB Emergency Department
07.2023 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
Barista
Starbucks
12.2022 - 04.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Lifeguard/Summer Day Camp Counselor
YMCA Of Greater Birmingham
04.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Monitored safety of guests in and around swimming pool.
- Fostered a positive camp environment by cultivating strong relationships with campers, parents, and fellow staff members.
- Enhanced camper experience by developing and implementing fun, educational activities and games.
- Acted as a positive role model for campers, demonstrating good sportsmanship, respectful behavior, and enthusiasm for all activities.
Health Coach/Front Desk
YMCA Of Greater Birmingham
12.2021 - 04.2022
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Resolved guest issues promptly, resulting in increased customer satisfaction ratings.
- Trained new employees on front desk procedures, contributing to a well-prepared team.
- Developed strong rapport with regular guests, fostering loyalty and repeat business.
Back of House Team Leader
Chick-fil-A
08.2021 - 11.2021
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Back of House Team Member
Chick-fil-A
03.2021 - 08.2021
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Assisted with training new BOH staff members on established processes and goals.
- Unloaded and stocked kitchen supplies.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
Restaurant Team Member
Domino's Pizza
11.2020 - 03.2021
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
Bachelor of Science - Healthcare Management
University of Alabama At Birmingham
Birmingham, AL05.2025
High School Diploma -
Thompson High School
Alabaster, AL05.2022
Skills
- HIPAA Compliance Knowledge
- Problem-Solving
- Time Management
- Collaboration and Teamwork
- Customer Service
- Customer Assistance
- Patience and Empathy
- Environmental awareness
- Written and oral communication
Community Service
- Manna Ministries 8 Hours, Alabaster, Alabama
- Buck Creek Fall Festival 9 Hours, Alabaster, Alabama
- Alabaster Clean Sweep 5 Hours, Alabaster, Alabama
Timeline
ER Unit Secretary
UAB Emergency Department
07.2023 - Current
Barista
Starbucks
12.2022 - 04.2023
Lifeguard/Summer Day Camp Counselor
YMCA Of Greater Birmingham
04.2022 - 08.2022
Health Coach/Front Desk
YMCA Of Greater Birmingham
12.2021 - 04.2022
Back of House Team Leader
Chick-fil-A
08.2021 - 11.2021
Back of House Team Member
Chick-fil-A
03.2021 - 08.2021
Restaurant Team Member
Domino's Pizza
11.2020 - 03.2021
Bachelor of Science - Healthcare Management
University of Alabama At Birmingham
High School Diploma -
Thompson High School
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