Jonathon E. Dutsch
Huntsville,AL
Summary
Experienced with managing large-scale IT projects and systems. Utilizes strong technical expertise to implement effective solutions and streamline processes. Knowledge of troubleshooting diverse IT issues and ensuring optimal system performance.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Senior IT Contractor/Task Leader
IMTAS/FBI
08.2022 - 10.2025
Supervise and administer onsite contract staff. Installation and troubleshooting of IT equipment and software to include workstations, laptops, cloud and static printers.
United States Coast Guard
United States Coast Gaurd
08.1992 - 08.2022
Install, configure, maintain, and troubleshoot computer software and hardware. Operating systems include BTOS, CTOS, Windows (NT, 98, XP, Server 2000), Office 365, Sharepoint (developer, designer, administrator). Coast Guard IT instructor (premise distribution, fiber optics, telephony, and system administration). As senior enlisted leader, provided recommendations and briefs to high-ranking members.
Education
Master of Arts - Leadership Studies
The University of Texas At El Paso
El Paso, TX12-2020
Bachelor of Arts - Information Technology
Fort Hays State University
Hays, KS07-2010
Associate of Arts - Liberal Arts
College of The Sequoias
Visalia, CA05-1986
Skills
- Ticket support system management
- Installation and troubleshooting of hardware and software
- Active Directory
- Printer installation, configuration, and maintenance
- Sharepoint designing, development, and administration
- Excellent knowledge of OneDrive, MS Teams, and Sharepoint
- Microsoft applications including O365
- Imaging/provisioning of workstations and laptops
- Windows NT/XP/Vista/10/11
- Ticket management (JIRA/EHELP, Service Manager, QLESS)
- Desktop support
- Application installations and support
- User support
- User credential management
- System administration
Certification
- Security+ - On or before April 2026
Timeline
Senior IT Contractor/Task Leader
IMTAS/FBI
08.2022 - 10.2025
United States Coast Guard
United States Coast Gaurd
08.1992 - 08.2022
Master of Arts - Leadership Studies
The University of Texas At El Paso
Bachelor of Arts - Information Technology
Fort Hays State University
Associate of Arts - Liberal Arts
College of The Sequoias
Non-Technical Skills
- Problem Solving
- Time Management
- Team Building
- Risk Assessment
Security Clearance
Available on request.