Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jonathon "Miller" Whisenhunt

Pensacola,FL

Summary

Experienced Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Accomplished in overseeing all facets of customer-facing and back-end operations. Looking for an opportunity with growth potential to further my knowledge and skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Store Manager RX

CVS Pharmacy
06.2018 - 01.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Hired, trained and mentored new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

Store Manager in Training

CVS Pharmacy
01.2018 - 06.2018
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.

Shift Supervisor, Rx

CVS Pharmacy
03.2017 - 01.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Helped store management meet standards of service and quality in daily operations.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Interpreted prescription orders, dispensed medications, and remained knowledgeable about health insurance and other third-party payment programs to facilitate purchases.

Pharmacy Technician

CVS Pharmacy
10.2016 - 03.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Cashier

CVS Pharmacy
05.2016 - 10.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Store Clerk

CVS Pharmacy
05.2008 - 05.2016
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Assisted customer by locating items, processing payments, and carrying out heavy purchases.

Education

Bachelor of Science - Political Science And History

Florida State University
Tallahassee, FL
2014

Skills

  • Staff Management, Recruiting & Training
  • Replenishment and Recovery
  • Maximizing Profitability
  • Accurate Cash Handling
  • Merchandising
  • Business Management Principles
  • Time Management
  • Product and Service Sales
  • POS Inventory System Operation
  • Supply Chain Management
  • Control of Expenses
  • Manage Inventory
  • Customer Relationship Management
  • Coaching and Mentoring
  • Interviewing and Prescreening
  • Employee Feedback and Recognition

Certification

  • Licensed Florida Pharmacy Technician - [2016-2023]
  • Certified Immunizer, CVS Pharmacy - [2021-2023]

Timeline

Store Manager RX

CVS Pharmacy
06.2018 - 01.2023

Store Manager in Training

CVS Pharmacy
01.2018 - 06.2018

Shift Supervisor, Rx

CVS Pharmacy
03.2017 - 01.2018

Pharmacy Technician

CVS Pharmacy
10.2016 - 03.2017

Cashier

CVS Pharmacy
05.2016 - 10.2016

Store Clerk

CVS Pharmacy
05.2008 - 05.2016

Bachelor of Science - Political Science And History

Florida State University

Similar Profiles

CREATE PROFILE
Jonathon "Miller" Whisenhunt