JONATHON PIFHER

Monitor, investigate, and triage security alerts using SIEM

• Design and maintain custom detection rules
• Conduct threat hunting aligned to MITRE ATT&CK
• Develop internal automation using Python, PowerShell, and Bash
• Deploy containerized solutions using Docker
• Harden Windows systems
• Developed automation to generate vulnerability reports with remediation steps, reducing manual effort by approximately 6 hours per week.
• Developed and maintained detailed documentation on security processes, facilitating knowledge transfer and ensuring consistency in procedures
• Analyzed security incidents to identify vulnerabilities and recommend remediation strategies

• Supported enterprise healthcare systems
• Assisted with software deployment and change management
• Developed training documentation
• Provided help desk support to approximately 500 employees across the organization
• Developed an AI chatbot to handle frequently asked help desk inquiries, reducing on-call time by approximately 20%.
• Collaborated with cross-functional teams to identify technology solutions for clinical workflows
• Conducted user training sessions to facilitate effective adoption of new systems and technologies
• Supported project management activities by coordinating timelines, resources, and stakeholder communications