Jonave Victoria- Brannon
San Ramon,California
Summary
Dynamic and resourceful professional with over 10 years of experience in administrative and support roles. Proven expertise in team management, customer service, and utilizing Microsoft Office and CRM systems to enhance operational efficiency. A demonstrated leader with a track record of driving productivity, fostering strong relationships, and cultivating a positive work environment. Skilled in problem-solving and passionate about helping others overcome challenges. Currently pursuing a degree in Psychology and transitioning into a counseling career, where I can leverage my interpersonal and problem-solving skills to support personal growth and contribute to meaningful outcomes.
Overview
8
8
years of professional experience
Work History
Care Assistant
In Home Supportive Services
San Ramon, CA
05.2022 - Current
- Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
- Built strong and trusting rapport with clients and loved ones.
- Kept detailed records of patients' medical histories and care plans.
- Maintained clean and well-organized environment for client happiness and safety.
Administrative Assistant /Assistant Event Coordinator
Venue Togo
San Ramon, United States
07.2020 - 08.2024
- Coordinated inventory, stocking, and ordering.
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company.
- Managed operations budgeting, accounts payable, accounts receivable, and payroll.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Assistant Manager
Shapell Property Management
San Ramon, United States
03.2019 - 08.2021
- Responded to messages and inquiries from various parties, and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances, effectively diffusing tense situations, and finding support services as needed.
Apartment Leasing Consultant
Fairfield Property Management
San Ramon, United States
04.2017 - 09.2018
- Oversaw daily operations, maintenance, and administration of various properties.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Maintained long-term relationships with property owners, managers, and vendors to deliver the best services.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Education
Some College (No Degree) - Psychology
Laney College
Oakland, CASkills
Software Tools
- Microsoft Office, Excel,Word
- Information Confidentiality
- CRM Systems
Leadership Qualities
- Ability to teach & mentor
- Decision-maker & Problem solver
- Staff management
Expertise Skills
- Effective communication
- Scheduling and calendar management
- Telephone & email etiquette
- Strong organization skills
- Bookkeeping operations
- Collections and invoice processing
- Data collection and entry
- Administrative Support
- Customer Service
- Resourceful
Contact
San Ramon, California 94582
Timeline
Care Assistant
In Home Supportive Services
05.2022 - Current
Administrative Assistant /Assistant Event Coordinator
Venue Togo
07.2020 - 08.2024
Assistant Manager
Shapell Property Management
03.2019 - 08.2021
Apartment Leasing Consultant
Fairfield Property Management
04.2017 - 09.2018
Some College (No Degree) - Psychology
Laney College
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