Jonay Horn
Baton Rouge,LA
Summary
I Proven track record of enhancing customer satisfaction and streamlining operations, as demonstrated at Texas Roadhouse. Adept at multitasking and adapting to fast-paced environments, I excel in service prioritization and maintaining cleanliness standards. My quick learning ability and goal-oriented approach have consistently improved service quality and efficiency. Punctual To-Go Specialist with in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering 3 years of experience taking food and beverage orders in-person and over telephone. Recognized for excellent numeracy skills and enthusiastic, friendly disposition.
Overview
5
5
years of professional experience
Work History
To-Go Server
Texas Roadhouse
11.2023 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Trained new employees on best practices for To-Go Server responsibilities, fostering team efficiency and consistency in service quality.
Personal Shopper
H-E-B
06.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Front Desk
TopGolf
05.2021 - 08.2022
- Streamlined front desk operations for increased efficiency and improved customer service.
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
Cashier
Main Event
05.2020 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Cashier
Popeyes
01.2020 - 05.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Southern University A&M College
Baton Rouge, LA 08.2022 -
High School Diploma -
Dekaney High School
Houston, TX05.2022
Skills
Strong multitasking
Quick Learner
Sense of urgency
Adaptable mindset
Phone Etiquette
Cleanliness standards
Goal-Oriented
Flexibility
Service prioritization
Teamwork and Collaboration
Timeline
To-Go Server
Texas Roadhouse
11.2023 - Current
Personal Shopper
H-E-B
06.2023 - Current
Southern University A&M College
08.2022 -
Front Desk
TopGolf
05.2021 - 08.2022
Cashier
Main Event
05.2020 - 10.2020
Cashier
Popeyes
01.2020 - 05.2020
High School Diploma -
Dekaney High School