Jondah Ratzlaff
Minneapolis,MN
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Sever
Mannings cafe/grill
09.2020 - 06.2025
- Bar opener every weekend
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in maintaining cleanliness and organization of dining areas and kitchen spaces.
- Served food and beverages promptly with focused attention to customer needs.
Server
Silver Crest Dining
09.2019 - 09.2021
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and efficiency during peak hours.
- Trained new staff on menu items, service protocols, and POS systems.
- Facilitated communication between kitchen and front-of-house to enhance service flow.
Education
Eagan High School
Eagan, MNSkills
- Food safety
- Kitchen communication
- Service efficiency
- Attention to detail
- Exceptional customer service
- Food sales and promotion
- Strong work ethic
- Calm demeanor
- High volume dining
- Upselling technique's
Timeline
Sever
Mannings cafe/grill
09.2020 - 06.2025
Server
Silver Crest Dining
09.2019 - 09.2021
Eagan High School