Joné Connor
Boise,ID
Summary
Proven to excel in customer service and multitasking, I significantly enhanced guest satisfaction and operational efficiency at Burger N' Brew for three years while also balancing school and extra curricular activities. Expert in fast-pace restaurant functionality with distinct history of handling high-volumes of customers and reliable service. My expertise in hospitality service and effective communication fostered positive customer relationships, driving repeat business. Achieved consistent monthly sales targets at Indy Clover, demonstrating a blend of patience, empathy, and sales acumen.
Overview
3
3
years of professional experience
Work History
Hostess
Burger N' Brew
08.2021 - 08.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as running out food and drinks, greeting guests, seating guests at appropriate table, and bussing and cleaning tables during and after guest's time at the restaurant.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Promoted business loyalty by fostering positive customer relationships.
- Took initial drink orders and relayed information to wait or bar staff.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Provided personalized experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Sales Associate
Indy Clover
07.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Prioritized helping customers over completing other routine tasks in store.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Managed efficient cash register operations.
Education
Bachelor of Social Work - Counseling Psychology
Grand Canyon University
Phoenix, AZ04.2027
High School Diploma -
Bishop Kelly High School
Boise, ID05.2023
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
- Greeting guests
- Interactive communication skills
- Guest Engagement
- Hospitality service expertise
- Cleanliness Maintenance
- Table Bussing
- Safe Food Handling
- Special requests handling
Timeline
Sales Associate
Indy Clover
07.2023 - 08.2023
Hostess
Burger N' Brew
08.2021 - 08.2024
Bachelor of Social Work - Counseling Psychology
Grand Canyon University
High School Diploma -
Bishop Kelly High School
Similar Profiles
Antonio VillaAntonio Villa
Cashier and Server at Burger and BrewCashier and Server at Burger and Brew
Aden SharpAden Sharp
Dishwasher at Bobs Burger And BrewDishwasher at Bobs Burger And Brew
Yubin Oh. ( LILY )Yubin Oh. ( LILY )
Barista, Front of House at Gourmet Burger and Brew KitchenBarista, Front of House at Gourmet Burger and Brew Kitchen