JONEANIA WARRENS
EDUCATOR
Rancho Cordova,California
Summary
Dynamic and results-oriented professional with a proven track record at Saint Johns Program, adept in crisis intervention and customer service. Demonstrated exceptional communication and problem-solving skills, significantly enhancing client relationships and support mechanisms.
Possessing compassionate and patient demeanor, I excel in creating supportive and inclusive learning environments. Well-versed in educational strategies and behavioral management techniques, with skills in individualized education plans and data-driven assessments. Committed to fostering academic and personal growth for all students.
Overview
17
17
years of professional experience
2026
2026
years of post-secondary education
Work History
Intervention Specialist
Saint Johns Program
05.2022 - Current
- Provided crisis intervention and support to victims of domestic violence in person, by phone, and online
- Counseled individuals on developing healthy relationships based on mutual respect
- Coached individuals on how to effectively manage emotions during disagreements
- Utilized problem solving skills to identify potential solutions for complex customer issues
Workers Compensation/Insurance Follow-up Rep
EOS
12.2014 - 12.2017
- Provide effective communication via mail, telephone or email to debtors, insurance adjusters or attorneys to obtain or provide needed information to resolve outstanding account(s)
- Locate and notify customers of delinquent accounts by mail or telephone to solicit payment
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims
- Meet daily goals of required number of accounts worked
- Locate and notify customers of delinquent accounts by mail and/or telephone
- Answer customer questions regarding problems with their accounts
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports
- Contact insurance companies to check on status of claims payments and write appeal letters for denial on claims
TPL Specialist
Grant & Weber
08.2007 - 12.2014
Education
A.A. - ECE Candidate
American River College
Sacramento, CAB.S. - Paralegal Studies
Liberty University
Lynchburg, VAA.A. - Real Estate
American River College
Sacramento, CASkills
Microsoft Office
Excellent communication skills
Customer service
Collaborative Teamwork
Problem-solving skills
Emotional support
Adaptive learning
Background in childhood development
Multitasking strength
Timeline
Intervention Specialist
Saint Johns Program
05.2022 - Current
Workers Compensation/Insurance Follow-up Rep
EOS
12.2014 - 12.2017
TPL Specialist
Grant & Weber
08.2007 - 12.2014
B.S. - Paralegal Studies
Liberty University
A.A. - Real Estate
American River College
A.A. - ECE Candidate
American River College