Jonee Feazell
Dubuque,IA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Service Representative
GoHealth
02.2021 - 09.2023
- Achieved 95% customer satisfaction ratings by providing exceptional service and support.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Lead Inventory Control Specialist
Nordstrom
01.2017 - 01.2021
- Reduced expenses by 15% by implementing cost-saving measures.
- Managed a team of 10 and improved productivity by 30% within 6 months.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Budgeted and forecasted inventory needs incorporating sales trends and customer demand.
Dry Food Sales Associate
Walmart
01.2016 - 01.2017
- Increased sales by 10%.
- Demonstrated products to customers and emphasized key features to close sales.
- Tracked stock levels and worked with logistics teams to maintain optimal levels.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Floor Staff
Webster Place
01.2015 - 01.2017
- Increased sales by 10%.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Greeted customers and provided product advice to increase sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Certificate in Medical -
Lincoln College of Technology - Melrose Park
Melrose Park, IL01.2020
High school diploma -
Steinmetz Academic Centre High School
Chicago, IL06.2016
Skills
- Expense Tracking
- Time Management
- Problem-Solving Abilities
- Organizational skills
- Verbal and written communication
- Strong work ethic
- Leadership
- Flexibility
- Creativity
Certification
- CMA - Certified Medical Assistant
Timeline
Member Service Representative
GoHealth
02.2021 - 09.2023
Lead Inventory Control Specialist
Nordstrom
01.2017 - 01.2021
Dry Food Sales Associate
Walmart
01.2016 - 01.2017
Floor Staff
Webster Place
01.2015 - 01.2017
Certificate in Medical -
Lincoln College of Technology - Melrose Park
High school diploma -
Steinmetz Academic Centre High School
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