JoNee Taylor
Macon,GA
Summary
Customer service professional with proven ability to lead teams and drive results. Skilled in managing team dynamics and improving customer satisfaction. Known for adaptability, reliability, and focus on collaborative success.
Overview
18
18
years of professional experience
Work History
Bartender
Macon Crab House
07.2023 - 01.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Team Lead
Walmart
10.2021 - 04.2023
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
Server/Bartender/Manager
Longhorn
03.2013 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Managed team schedules, balancing workloads to optimize staff coverage during peak hours.
Bartender/Server Manager
Red Lobster
10.2006 - 03.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Education
High School Diploma -
Westside High School
05-2003
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Macon Crab House
07.2023 - 01.2025
Team Lead
Walmart
10.2021 - 04.2023
Server/Bartender/Manager
Longhorn
03.2013 - 09.2021
Bartender/Server Manager
Red Lobster
10.2006 - 03.2013
High School Diploma -
Westside High School
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