Joneele Brown
Atlanta,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Manpower Agency
Atlanta, GA
02.2022 - 09.2024
- Answered incoming customer inquiries regarding product and service information pertaining to EBT services.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Processed returns, refunds, exchanges according to company policies and procedures.
- Followed up with customers after transactions to ensure satisfaction levels were met.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Liquid Paint Department
Polaris Industries
Spirit Lake, IA
10.2021 - 01.2022
- Assist in inventorying and tracking paint usage.
- Rework of painted parts and assembled unit.
- Inspect parts for defects, material for non-conformance.
- Perform required maintenance on equipment used.
- Coordinated with other departments to ensure that customer orders were completed on schedule.
- Resolved customer complaints in a timely manner while maintaining positive relationships with customers.
Human Resources Coordinator
NGA Human Resources
Buford, GA
04.2019 - 10.2021
- Updated employee records in HR database system.
- Provided guidance on policies and procedures to employees and managers.
- Maintained employee files in compliance with applicable legal requirements.
- Responded to internal inquiries regarding HR policies, procedures, payroll.
- Managed communication regarding employee orientation and open enrollment for benefits.
Customer Service Representative
Randstad
Buford, GA
05.2017 - 03.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
Picker/Packer
DiversiTech
Buford, GA
01.2014 - 04.2017
- Utilized hand-held scanners to scan barcodes and enter data into the system.
- Performed quality control checks on products before packing them for shipment.
- Labeled, sorted, and organized packages for efficient delivery.
- Assisted in loading trucks with orders for delivery to customers.
- Unloaded containers using various material handling equipment such as conveyor belts and dollies.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
Education
Associate of Science - Medical Insurance Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL11-2025
High School Diploma -
Pheonix High School
Atlanta, GA05-2012
Skills
- Order Picking
- Quality Control
- Packaging
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Escalation management
- Customer Relationship Management (CRM)
- Active Listening
- Microsoft Outlook
- Medical terminology knowledge
Certification
- Completion of microsoft computer skills course
Timeline
Customer Service Representative
Manpower Agency
02.2022 - 09.2024
Liquid Paint Department
Polaris Industries
10.2021 - 01.2022
Human Resources Coordinator
NGA Human Resources
04.2019 - 10.2021
Customer Service Representative
Randstad
05.2017 - 03.2019
Picker/Packer
DiversiTech
01.2014 - 04.2017
- Completion of microsoft computer skills course
Associate of Science - Medical Insurance Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma -
Pheonix High School
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