Joneida Chaves
Lakeland,FL
Summary
Professional with significant experience in member service and client advocacy. Demonstrates exceptional problem-solving abilities, effective communication skills, and strong focus on team collaboration. Reliable and adaptable, always ready to meet changing needs while ensuring high standards are maintained. Strong ability to build positive relationships, manage inquiries, and deliver results that align with organizational goals.
Overview
7
7
years of professional experience
Work History
Member Service Advocate
Publix Employees Federal Credit Union
03.2024 - Current
- Conducted extensive onboarding sessions to facilitate smooth integration of new team members.
- Resolved escalated member issues with diplomacy, tactfully navigating challenging situations while maintaining rapport with the customer.
- Improved member satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with cross-functional teams to resolve complex member concerns, ensuring satisfaction and loyalty.
- Submitted loan applications to underwriter for verification and recommendations.
- Reduced turnaround time for loan applications by effectively prioritizing and organizing tasks.
- Reduced processing time by proactively addressing potential issues in loan applications, ensuring accurate documentation.
- Engaging in outreach to members.
Branch Manager
Axiom Bank
05.2022 - 02.2024
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Facilitated efficient time management by streamlining scheduling processes.
- Executed in-depth auditing to ensure compliance
- Provided guidance and support to team members.
Centennial Bank
Customer Service Rep
05.2021 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Branch Manager
Axiom Bank
09.2017 - 02.2021
Education
Businesses Administration
University of Puerto Rico
Aguadilla PR05.1998
Skills
- Strong interpersonal skills
- Cross-selling
- Customer service
- Relationship building
- Banking
- Account reconciliation
- Sales strategy
- Document processing
- Financial transactions
- Teamwork and collaboration
- Problem-solving skills
- Time management
- Attention to detail
- Multitasking Abilities
- Excellent communication
Languages
Spanish
Native or Bilingual
Timeline
Member Service Advocate
Publix Employees Federal Credit Union
03.2024 - Current
Branch Manager
Axiom Bank
05.2022 - 02.2024
Centennial Bank
Customer Service Rep
05.2021 - 05.2022
Branch Manager
Axiom Bank
09.2017 - 02.2021
Businesses Administration
University of Puerto Rico
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