Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Joneider Nieto Gutierrez

Joneider Nieto Gutierrez

Ave Maria,FL

Summary

General Manager with extensive experience at Islas Restaurant North Naples, also in previous cruise lines and hotels, specializing in staff management and customer service. Proven expertise in labor scheduling and employee training, leading to improved operational efficiency and guest satisfaction. Bilingual in Spanish and English, skilled in enhancing team collaboration and driving performance. Strong ability to manage multiple projects under pressure while maintaining a focus on production and minimizing downtime. Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.

Overview

21
21
years of professional experience
1
1
Certification

Work History

General Manager

Islas Restaurant North Naples
Naples , FL
04.2025 - Current
  • Oversaw daily restaurant operations to ensure consistent service quality.
  • Managed staff schedules to optimize labor efficiency and coverage.
  • Implemented training programs to enhance employee skills and teamwork.

Server

Vergina Restaurant
Naples
01.2023 - 01.2024
  • Provided excellent customer service in a fast-paced dining environment.
  • Delivered food and beverages promptly to enhance guest experience.
  • Collaborated with kitchen staff to ensure timely meal preparation.

General Manager

Jonny’s Sazón Restaurants
01.2016 - 01.2022
  • Coordinating daily restaurant management operations
  • Delivering superior food and beverage service and maximizing Customer satisfaction
  • Responding efficiently and accurately to restaurant customer complaints
  • Organize and supervise shifts – Scheduling.

Asst maître D and Step-Up Maître D Main Restaurant and Specialties

CELEBRITY CRUISES
01.2006 - 01.2016
  • Train New and current employees on proper customer service practices
  • Create detailed reports on weekly, monthly, and annual revenues and expenses.
  • Coordinate front and back of the house.
  • Regularly review product quality and control
  • Ensure compliance with sanitation and safety regulations.
  • Appraise staff performance and provide feedback to improve productivity.

Head Butler

HOTELS RADISSON ROYAL
Santafe de Bogota, Cundinamarca
01.2005 - 01.2006
  • YES, I CAN, 100% guests Satisfaction, Up Selling and Restaurant Best Experience
  • Managed guest relations to ensure exceptional service experiences.
  • Coordinated activities among staff to maintain seamless operations.
  • Oversaw housekeeping standards and ensured cleanliness throughout the hotel.

Education

Le Cordon Bleu College of Culinary Arts - Wine and Food, Pairing, Service, Old and New World

Le Cordon Bleu College of Culinary Arts
Miami
01.2011

YES, I CAN - 100% guests Satisfaction, Up Selling and Restaurant Best Experience

HOTELS RADISSON ROYAL
Bogota Colombia
01.2006

High School Diploma -

Colegio Leonardo Da Vinci
Bogota Colombia
08-2023

Skills

  • Spanish, English, and Portuguese
  • Staff management
  • Customer service
  • Employee training
  • Food safety compliance
  • Labor scheduling
  • Team collaboration
  • Performance appraisal
  • Operational excellence
  • Crisis management
  • Team training and development
  • Event management and promotion
  • Public relations
  • Consistently meet goals
  • Hotel management systems
  • Software proficiency

Languages

English
Full Professional
Spanish
Full Professional

Certification

SERVE SAFE MANAGER CERTIFICATION (ANAB)

Timeline

General Manager

Islas Restaurant North Naples
04.2025 - Current

Server

Vergina Restaurant
01.2023 - 01.2024

General Manager

Jonny’s Sazón Restaurants
01.2016 - 01.2022

Asst maître D and Step-Up Maître D Main Restaurant and Specialties

CELEBRITY CRUISES
01.2006 - 01.2016

Head Butler

HOTELS RADISSON ROYAL
01.2005 - 01.2006

Le Cordon Bleu College of Culinary Arts - Wine and Food, Pairing, Service, Old and New World

Le Cordon Bleu College of Culinary Arts

YES, I CAN - 100% guests Satisfaction, Up Selling and Restaurant Best Experience

HOTELS RADISSON ROYAL

High School Diploma -

Colegio Leonardo Da Vinci
Joneider Nieto Gutierrez