Joneisha Linder
Jacksonville,FL
Summary
Number-savvy Accounts Payable Associate with outstanding mathematics and data entry skills. Detail-oriented skilled in handling diverse range of accounts payable functions with accuracy, efficiency and sound judgment. Adept at organizing and prioritizing requirements to maintain tight deadlines and strict financial controls. Accustomed to delivering superior performance in autonomous or team-focused environments. A Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Client Service Representative
ServiceLink
Jacksonville, FL
05.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Communicated professionally with colleagues, freelancers and clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Handled customers in fast-paced setting
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Met customer call guidelines for service levels, handle time and productivity.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Accounts Payable Specialist
Genpact
Jacksonville, FL
04.2018 - 03.2021
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution
- Reached out to vendors and customers to verify information and follow up on client issues
- Managed invoices for over 200 plus new materials
- Handled employee payroll and other day-to-day financial transactions while maintaining long-term goals
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Entered figures using 10-key calculator to compute data quickly
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Reviewed account documentation for numerous accounts, rectified issues and contacted vendors about account changes
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
- Research and account reconciliations
- Developed client rapport by efficiently addressing incoming correspondence and resolving A/P inquires per day
- Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies
- Reported financial data and updated financial records in ledgers and journals
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Reached out to vendors and customers to verify information and follow up on client issues.
- Oversaw bookkeeping and accounting systems and entered data into systems accurately.
- Occasionally handled employee payroll and other day-to-day financial transactions while maintaining long-term goals.
- Minimized accounts collections and reconciled customer billings and statements.
- Reviewed customer files on regular basis to make sure accounts were in sound condition.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reviewed account documentation for over 500 accounts, rectified issues and contacted vendors about account changes.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Accounts Payable Specialist
Hampton Golf Clubs
Jacksonville, FL
02.2016 - 01.2018
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Generated financial statements and reports detailing accounts receivable status
- Verified vendor accounts by reconciling monthly statements and related transactions
- Generated accounts payable reports for management review to aid in financial and business decision making
- Kept vendor files accurate and up-to-date to expedite payment processing
- Reported financial data and updated financial records in ledgers and journals
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers
- Reviewed account documentation for over 200 accounts, rectified issues and contacted vendors about account changes
- Prepared month-end closing entries for detailed reporting and record keeping
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Education
Bachelors - Accounting
Florida State College At Jacksonville
12.2017
High School Diploma - undefined
Brandon High
2011
Skills
- Bookkeeping
- Data Entry and 10-Key
- Accounts Receivable
- Creative Problem Solving
- QuickBooks
- Time Management
- Bill Payment and Recordkeeping
- Attention to Detail
- Record Reconciliation
- Precision and Accuracy
- Customer Relations
- Accounts Payable
- Financial Calculation and Analysis
- Data Analysis
- Document Coding and Classification
- Financial Recordkeeping
- Payroll Preparation and Processing
- Critical Thinking
- General Ledger Management
- SAP Crystal Reports
- Loan and Account Monitoring
- Expense Reports
- Word Processing
- Microsoft Office
- Purchase Orders
- Handling Confidential Materials
- Compliance Software
- Financial Closing Reports
- Application Review
- Problem Solving
- Decision Making
- Invoice Preparation
- Data Entry
- Documentation and Recordkeeping
- Oracle PeopleSoft
- Basic Mathematics
- Customer Service
- Multitasking and Prioritization
- Order and Refund Processing
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Oracle EnterpriseOne
- Call Volume and Quality Metrics
- Computer Proficiency
- Invoice Preparation and Processing
- Team-Oriented and Cooperative
- Document and Records Management
- MS Office
- High risk account reviews
- Credit risk
- Active Listening
- Organization and Time Management
Timeline
Client Service Representative
ServiceLink
05.2021 - 04.2022
Accounts Payable Specialist
Genpact
04.2018 - 03.2021
Accounts Payable Specialist
Hampton Golf Clubs
02.2016 - 01.2018
Bachelors - Accounting
Florida State College At Jacksonville
High School Diploma - undefined
Brandon High
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