Joneisha Linder
FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Insurance Claims Specialist
Nationwide
04.2021 - 12.2023
- Increased productivity by streamlining claim processing procedures and implementing time-saving technologies.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Posted payments to accounts and maintained records.
- Maintained confidentiality of patient finances, records, and health statuses.
- Checked documentation for accuracy and validity on updated systems.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Modified, updated and processed existing policies.
- Conducted full claim investigations and reported updates and legal actions.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Collected premiums and issued accurate receipts.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Generated, posted and attached information to claim files.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Learned and adapted quickly to new technology and software applications.
- Worked well in a team setting, providing support and guidance.
Client Service Representative
Service Link
03.2018 - 01.2021
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated closely with account managers to provide updates on ongoing projects, fostering stronger internal communication channels.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Handled over 80-100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained accurate record-keeping with proactive attention to client information updates
- Coordinated with operations staff to resolve service problems and boost client satisfaction
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Communicated professionally with colleagues, freelancers and clients
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Maintained up-to-date knowledge of product and service changes
- Responded proactively and positively to rapid change
- Investigated and resolved customer inquiries and complaints quickly
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Handled customers in fast-paced setting
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Met customer call guidelines for service levels, handle time and productivity
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Provided onboarding and guidance to other sales representatives to meet sales goals while growing opportunities for business
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Resolved contract and billing system inconsistencies, identifying discrepancies and requesting corrections.
- Reviewed and resolved client concerns and issues, researching relevant details and clearly communicating solutions.
- Presented and explained fees, clearly clarifying invoices and company policies.
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Scheduled and confirmed appointments based on customer availability.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Accounts Payable Clerk(Intern)
Genpact
02.2016 - 03.2017
- Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution
- Reached out to vendors and customers to verify information and follow up on client issues
- Managed invoices for over 200 plus new materials
- Handled employee payroll and other day-to-day financial transactions while maintaining long-term goals
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems
- Entered figures using 10-key calculator to compute data quickly
- Prepared and mailed invoices to customers, processed payments and documented account updates
- Reviewed account documentation for numerous accounts, rectified issues and contacted vendors about account changes
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time
- Research and account reconciliations
- Developed client rapport by efficiently addressing incoming correspondence and resolving A/P inquires per day
- Investigated daily variances uncovered with reports and corrected errors to resolve discrepancies
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies
- Reported financial data and updated financial records in ledgers and journals
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Reached out to vendors and customers to verify information and follow up on client issues
- Oversaw bookkeeping and accounting systems and entered data into systems accurately
- Occasionally handled employee payroll and other day-to-day financial transactions while maintaining long-term goals
- Minimized accounts collections and reconciled customer billings and statements
- Reviewed customer files on regular basis to make sure accounts were in sound condition
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Prepared month-end closing entries for detailed reporting and recordkeeping
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month
- Generated and submitted invoices based upon established accounts receivable schedules and terms
- Reviewed account documentation for over 500 accounts, rectified issues and contacted vendors about account changes
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
Education
BBA - Accounting And Finance
Florida State University
Tallahassee, FL12.2017
Skills
- Financial Transactions
- Data Entry
- Patient contact
- Policy Review
- 10-Key Touch
- Data Entry Software
- Documentation abilities
- Claims adjustment
- Organizing and Prioritizing Work
- Reporting skills
- Documentation skills
- Active Listening
- Insurance Coverage Verification
- Microsoft Office
- Claims
- Attention to Detail
- Claims Processing
- Billing Software
- Client Relations
- Computer Proficiency
- Call center experience
- Proofreading
- Microsoft Outlook
- Problem Resolution
- Payment Processing
- Account updating
- Microsoft Excel
- Oracle EnterpriseOne
- Microsoft Office Suite
- MS Office
- Claims analysis
- Customer Service
Timeline
Insurance Claims Specialist
Nationwide
04.2021 - 12.2023
Client Service Representative
Service Link
03.2018 - 01.2021
Accounts Payable Clerk(Intern)
Genpact
02.2016 - 03.2017
BBA - Accounting And Finance
Florida State University