JoNel Abodeely

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• Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities.
• Assisted in the selection and implementation of appropriate testing tools and frameworks, increasing the overall productivity of the QA team.
• Ensured compliance with industry best practices and regulatory requirements by staying up-to-date on the latest trends in software quality assurance.
• Communicated directly with the QA team to resolve user-reported problems and questions.
• Used SQF to validate test results and recommend corrective actions.
• Monitored live calls using the SQF audit form.
• Regular group monitoring twice a week.
• Monitored SMS Chats using the SQF audit form.
• Answered incoming calls for the Call Center.
• Attended regular training and meetings for any updates.

• Scheduling of staff and children, Immunization records keeping, Managed staff Aflac insurance, Set tuition prices, Dealt with parents on any issues of concern, Developed Pre-School curriculum, Organized summer program, Implemented electronic child check-in system