Summary
Overview
Work History
Education
Skills
Timeline
Generic

JoNel Abodeely

Creswell,OR

Summary

To secure a remote/work-from-home position in the customer service industry. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

26
26
years of professional experience

Work History

Senior QA Lead/Senior Agent

Cayuse Commercial
02.2021 - 02.2024
  • Assisted in selecting and implementing appropriate testing tools and frameworks, increasing the overall productivity of the Accenture QA team.
  • Communicated directly with the QA team to resolve user-reported problems and questions.
  • Used SQF to validate test results and recommend corrective actions.
  • Monitored live calls using the SQF audit form.
  • Regular group monitoring twice a week.
  • Monitored SMS Chats using the SQF audit form.
  • Answered incoming calls for the Call Center.
  • Attended regular training and meetings for any updates.

Director

Neighborhood Christian Learning Center
07.1998 - 03.2020
  • Scheduling of staff and children
  • Immunization records keeping
  • Managed staff Aflac insurance
  • Set tuition prices
  • Dealt with parents on any issues of concern
  • Developed Pre-School curriculum
  • Organized summer program
  • Implemented an electronic child check-in system

Education

AA with emphasis on Human Services -

Umpqua Community College
Roseburg, OR

Accenture Continuing Education

Cayuse Continuing Education

Skills

  • Usability Testing
  • Team Leadership
  • Process Improvement
  • Quality Control Testing
  • QA
  • Collaborative Team Player
  • Manual Testing
  • Teamwork and Positive Attitude
  • Team Collaboration

Timeline

Senior QA Lead/Senior Agent

Cayuse Commercial
02.2021 - 02.2024

Director

Neighborhood Christian Learning Center
07.1998 - 03.2020

AA with emphasis on Human Services -

Umpqua Community College

Accenture Continuing Education

Cayuse Continuing Education

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JoNel Abodeely