JoNel Abodeely
Creswell,OR
Summary
To secure a remote/work-from-home position in the customer service industry. Organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Senior QA Lead/Senior Agent
Cayuse Commercial
02.2021 - 02.2024
- Assisted in selecting and implementing appropriate testing tools and frameworks, increasing the overall productivity of the Accenture QA team.
- Communicated directly with the QA team to resolve user-reported problems and questions.
- Used SQF to validate test results and recommend corrective actions.
- Monitored live calls using the SQF audit form.
- Regular group monitoring twice a week.
- Monitored SMS Chats using the SQF audit form.
- Answered incoming calls for the Call Center.
- Attended regular training and meetings for any updates.
Director
Neighborhood Christian Learning Center
07.1998 - 03.2020
- Scheduling of staff and children
- Immunization records keeping
- Managed staff Aflac insurance
- Set tuition prices
- Dealt with parents on any issues of concern
- Developed Pre-School curriculum
- Organized summer program
- Implemented an electronic child check-in system
Education
AA with emphasis on Human Services -
Umpqua Community College
Roseburg, ORAccenture Continuing Education
Cayuse Continuing Education
Skills
- Usability Testing
- Team Leadership
- Process Improvement
- Quality Control Testing
- QA
- Collaborative Team Player
- Manual Testing
- Teamwork and Positive Attitude
- Team Collaboration
Timeline
Senior QA Lead/Senior Agent
Cayuse Commercial
02.2021 - 02.2024
Director
Neighborhood Christian Learning Center
07.1998 - 03.2020
AA with emphasis on Human Services -
Umpqua Community College
Accenture Continuing Education
Cayuse Continuing Education
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