Jonel Alvarado
Cocoa,FL
Summary
Self-directed Service Consultant committed to working hard to boost business opportunities and drive revenues. Considered valuable employee with relationship building, public speaking and computer skills.
Overview
7
7
years of professional experience
Work History
Online Personal Shopper
Walmart
Cocoa , Florida
01.2024 - 05.2024
- Developed strategies to increase sales and improve customer experience.
- Processed refunds, returns and exchanges efficiently.
- Identified opportunities for process improvement within the organization.
Optical Sales Associate
Pearls vision
Hollywood, Florida
05.2023 - 11.2023
- Assisted in the selection of frames according to customer's face shape, lifestyle and budget.
- Organized paperwork related to sales transactions, invoices and warranties.
Optical Sales Associate
Luxottica
Coral Springs, FL
05.2022 - 12.2022
- Corrected problems with frames through repair and adjustment techniques.
- Listened to patient desires and took into account facial features when recommending frame options.
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
Optical Sales Associate
US Vision
Plantation, FL
01.2022 - 05.2022
- Corrected problems with frames through repair and adjustment techniques.
- Listened to patient desires and took into account facial features when recommending frame options.
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
Optical Sales Associate
Salas Eye Care
Casselberry, FL
06.2019 - 12.2021
- Measured pupillary distance, ocular center, segment heights and frame-specific distances in order to properly fill out eyeglasses orders.
- Corrected problems with frames through repair and adjustment techniques.
- Managed patient information in line with stated preferences and HIPAA guidelines.
- Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
- Looked at patient prescriptions and prepared contacts and eyeglasses to fit specific parameters.
Food And Beverage Server
Southern Food Corporation Co., Ltd
Orlando, FL
08.2017 - 10.2017
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
Medical Intake Specialist
HealthFair
Winter Springs, FL
3 2018 - 9 2018
- Provided outstanding Customer Service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved quality issues using rebuttal techniques and escalated major problems to the Team Manager.
- Coached other employees in effective customer service and successful selling techniques.
- Adhered to all protocols and procedures to maintain safety of patients under the HIPAA regulations.
Education
High School Diploma - undefined
Winter Springs High School
2017
Associate of Science - Opticianry
Hillsborough Community College
Tampa, FLSkills
- I enjoy engaging in conversation with others and helping them resolve any problems or troubles
- Overall I am an easy going person and it is easy for me to get along with others
- Spanish is my second language although I am able to speak it fluently and engage in a conversation
- I am able to navigate through computers easily and accomplish tasks in a timely manner
Affiliations
Community services at Sears Optical Altamonte Springs FL 2016-2017
Timeline
Online Personal Shopper
Walmart
01.2024 - 05.2024
Optical Sales Associate
Pearls vision
05.2023 - 11.2023
Optical Sales Associate
Luxottica
05.2022 - 12.2022
Optical Sales Associate
US Vision
01.2022 - 05.2022
Optical Sales Associate
Salas Eye Care
06.2019 - 12.2021
Food And Beverage Server
Southern Food Corporation Co., Ltd
08.2017 - 10.2017
Medical Intake Specialist
HealthFair
3 2018 - 9 2018
High School Diploma - undefined
Winter Springs High School
Associate of Science - Opticianry
Hillsborough Community College