Jonel Love
New York
Summary
Driven professional offering several years of experience in quality assurance, shipping, receiving and inventory management. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
Liberty Lines
Yonkers, New York
08.2025 - Current
- Compile and analyze accident and incident data, preparing weekly and monthly reports with quantified results to identify trends and corrective actions.
- Ensure regulatory reporting compliance while maintaining accurate records of incidents, claims, and insurance documentation.
- Collaborate with insurance carriers, law firms, and motor vehicle agencies to resolve claims, gather documentation, and support investigations.
- Assist in developing training materials and safety initiatives to improve employee awareness and operational compliance.
- Monitor performance issues, recommend improvements, and communicate updates to supervisors and management.
Operations Assistant
Food Bank For New York City
The Bronx, NY
05.2025 - Current
- Provided administrative support to the Operations Manager by preparing reports, documents and presentations.
- Evaluated existing systems for potential improvements in speed or accuracy of dispatch services provided.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Maintained accurate records of dispatched vehicles, drivers, routes.
- Tracked and reported on driver performance metrics.
- Worked within in Excel to track and model information.
- Created detailed spreadsheets using Microsoft Excel for various analyses.
Quality Improvement Specialist
Richmond Community Services
Mt Kisco, NY
06.2024 - 09.2024
- Provided direct administrative support to the Quality Improvement team, preparing reports, meeting minutes, letters, and memorandums with a focus on accuracy and attention to detail
- Managed data entry tasks and handled incoming and outgoing mail, maintaining organized electronic files related to incident management, policies, and procedures
- Tracked and trended systems, ensuring the proper handling of sensitive and confidential information regarding individuals served, the agency, and staff performance
- Assisted in maintaining effective communication within the team and across departments to support quality improvement initiatives
Executive Administrative Assistant
Citadel Care Centers
Bronx, NY
05.2023 - 03.2024
- Provided high-level administrative support to nursing department executives, including managing schedules, coordinating meetings, and handling correspondence
- EMedNY system , SigmaCare
- Worked in HR department and assisted with payroll, timekeeping, and onboarding
- Maintained confidential patient and employee records, ensuring compliance with HIPAA, and other regulatory standards.
- Assisted in the preparation of reports, presentations, and other documentation for departmental meetings and initiatives
- Coordinated staff schedules, ensuring adequate coverage for nursing shifts and managing time-off requests
- Facilitated communication between nursing staff and other departments, fostering collaboration and addressing inquiries
- Organized and maintained filing systems, both electronic and physical, for easy access to important documents
- Assisted with onboarding and training of new staff members, providing orientation to departmental policies and procedures
- Managed inventory and supplies for the nursing department, placing orders as necessary and ensuring adequate stock levels
Customer Service Representative
Con Edison
Brooklyn, NY
07.2022 - 10.2022
- Acted as the primary point of contact for customers via phone, email, and chat, addressing inquiries related to billing, services, and account management in a remote setting
- Provided accurate and timely information about energy products and services, assisting customers in making informed decisions
- Resolved customer issues efficiently, utilizing strong problem-solving skills while maintaining a focus on delivering exceptional customer service
- Processed service requests, account changes, and payments, ensuring compliance with company policies and remote operational protocols
- Collaborated with remote teams to address service disruptions and provided timely updates to customers, ensuring clear communication
- Participated in virtual training sessions and team meetings, contributing to a supportive and productive remote work environment
Assistant Production Manager
ALLWAY TOOLS INC
Bronx, NY
07.2018 - 02.2020
- Implemented scheduled maintenance, logged production status sheets, and tasks to achieve scheduling effectiveness
- Used Warehouse Management System
- Prepared and maintained production reports and personnel records
- Tracking & Billing System TBS
- Evaluated production levels, quality standards and maintenance actions
- Planned operations to meet established schedules
- Reviewed work for quality and compliance with company standards and design specifications
- Onboarding and HR duties for new hires
Administrative Assistant
Center for Educational Equity
Providence, RI
09.2014 - 01.2018
- Directed customer inquiries to appropriate department personnel.
- Handled incoming calls and directed callers to appropriate department or employee.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Bachelors - Business Adminstration
Johnson & Wales University
Providence, RIHigh School Diploma -
Saint Raymond Academy For Girls
The Bronx, NYSkills
- Schedule Coordination
- Schedule Management
- Travel Arrangements
- Warehouse Management System WMS
- Tracking and Billing System TBS
- Electronic Medicaid of NY eMedNY
- Expertise in Microsoft Office Applications
- Power BI, Tableau, SQL
- EHR Software such as Epic, SigmaCare
- Quickbooks
- Efficient Data Organization
- Upholding Privacy Standards
- Adaptability and Flexibility
- Research Analysis
- Cross-Functional Teamwork
- Efficient Mail Management
- Professional and polished presentation
- Professional Call Handling
- Inventory Control
Education
other
Timeline
Quality Assurance Specialist
Liberty Lines
08.2025 - Current
Operations Assistant
Food Bank For New York City
05.2025 - Current
Quality Improvement Specialist
Richmond Community Services
06.2024 - 09.2024
Executive Administrative Assistant
Citadel Care Centers
05.2023 - 03.2024
Customer Service Representative
Con Edison
07.2022 - 10.2022
Assistant Production Manager
ALLWAY TOOLS INC
07.2018 - 02.2020
Administrative Assistant
Center for Educational Equity
09.2014 - 01.2018
Bachelors - Business Adminstration
Johnson & Wales University
High School Diploma -
Saint Raymond Academy For Girls
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