Jonel Neely
Ormond Beach,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
30
30
years of professional experience
Work History
Project Coordinator
Shands-IT
10.2022 - 08.2023
- Reported regularly to senior leadership on project budget, pending contracts and customer invoices.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Maintained database and spreadsheets with accurate inventory for annual budget.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Prepared meeting agendas and minutes for distribution and record keeping.
Lead Financial Counselor
Shands-UF Health Physicians
01.2019 - 10.2022
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted in training new staff on medical record processing and filing procedures.
- Monitored changes in coding regulations to provide recommendations for compliance.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Oversaw daily operations of department, ensuring smooth workflow and timely completion of tasks.
Surgery Coordinator
Shands-UF Health Physicians
02.2017 - 01.2019
- Arranged pre-operative and post-operative appointments for surgical patients.
- Counseled patient about personal financial responsibility and collaborated with billing to resolve patient accounts.
- Educated patients about staged surgeries and provided treatment plan documentation.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Access Center Supervisor
Shands-UF Health Physicians
01.2012 - 02.2017
- Applied strong leadership talents and critical-thinking skills to maintain team efficiency and organize workflows.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff members.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls promptly, finding satisfactory resolutions for both customers and company alike.
- Implemented and developed agent training processes and cross trained to assist all medical departments.
Education
Associate of Arts - Fashion Merchandising/Marketing
Florida Career Institute
Fort Myers, Fl06.1991
Skills
- Personnel Management
- Decision-Making
- Team Leadership
- Updating Customer Accounts
- Training and Teaching
- Medical Administrative Specialist
- Microsoft Excel
- Medical Billing Processing
Timeline
Project Coordinator
Shands-IT
10.2022 - 08.2023
Lead Financial Counselor
Shands-UF Health Physicians
01.2019 - 10.2022
Surgery Coordinator
Shands-UF Health Physicians
02.2017 - 01.2019
Access Center Supervisor
Shands-UF Health Physicians
01.2012 - 02.2017
Associate of Arts - Fashion Merchandising/Marketing
Florida Career Institute