JoNel Smith
Summary
Proficient and caring Nursing team member offering over 7 years of patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Capable medical administrative professional with 4 + years in patient services. Adept at directing visitors and callers, documenting patient details and updating EHR and financial systems.
Overview
25
25
years of professional experience
Work History
Medical Assistant - Float
Pulmonary Associates Of Richmond - Sleep Center
Richmond, VA
02.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Maintained detailed records of test results by entering data and patient information into computer.
- Measured patient pulse oximetry.
Patient Care Representative
Commonwealth Primary Care
Glen Allen, VA
08.2017 - 02.2022
- Maintained confidentiality of patient data and condition at all times to safeguard health information.
- Resolved problems with communication and billing to foster seamless services.
- Performed clerical duties, such as word processing, data entry, answering phone calls up to 130 calls per day.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Prepared initial patient charts for admission.
- Gathered forms, copied insurance cards, collected patient information for billing and insurance filing.
- Checking patients in for their visit
- Checking patient out
- Triaging phone calls
Nanny
Whitney Abbott
Goochland , VA
10.2014 - 08.2021
- Assisted with light housekeeping duties as well as running errands.
- Coordinated field trips to local parks, fire stations and zoos.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Played games, worked on puzzles, and read books to young children.
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Organized and cleaned home after activities by picking up toys for tidy home.
- Met children at bus stop to walk home and assist with crossing street.
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Medical Assistant
Commonwealth Primary Care
Glen Allen , VA
05.2012 - 10.2014
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Compiled necessary documents for surgical billing packages.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained pre- and post-treatment vital signs and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, including medication information, symptoms and allergies.
- Tested and recorded blood glucose levels.
- Documented vital signs and health history for patients in clinic and hospital environments.
Administrative Assistant
CSC Leasing
Richmond, VA
01.2012 - 05.2014
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Customer Service Manager
Direct Impressions
Richmond, VA
08.2004 - 12.2012
- Built and maintained excellent working relationships with vendors, partners and internal teams.
- Communicated with vendors and industry service providers to drive strict regulatory compliance of marketing campaigns.
- Attended customer meetings, trade shows and conferences as company representative.
- Liaised between account holders and representatives to resolve issues and maintain satisfaction of over all customers.
- Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
Education
Associate of Science - Health Care
Kaplan University
Florida02.2012
High School Diploma -
Thomas Jefferson High School
Richmond VA06.1982
Skills
- Patient education
- Database coordination
- Payment collection
- Medical Records Management
- Relationship building
- Medical terminology
- Patient Scheduling
- Organizational skills
- Insurance practices
- Scheduling
- Documentation
- Patient chart maintenance
- Medical office administration
- Appointment scheduling and confirmation
- Verbal and written communication
- Patient Management
- Medical terminology knowledge
- Patient-focused care
- EMR / EHR
- Organizational standards
- Multitasking ability
Additional Information
My husband and I just moved to Aylett and truly love the country setting. We are animal lovers with 4 pets all rescues. We have 2 dogs and each dog has his own kitty. We still rollerskate weekly, love to be near the water and have a camper that we go to every weekend all summer long.
Timeline
Medical Assistant - Float
Pulmonary Associates Of Richmond - Sleep Center
02.2022 - Current
Patient Care Representative
Commonwealth Primary Care
08.2017 - 02.2022
Nanny
Whitney Abbott
10.2014 - 08.2021
Medical Assistant
Commonwealth Primary Care
05.2012 - 10.2014
Administrative Assistant
CSC Leasing
01.2012 - 05.2014
Customer Service Manager
Direct Impressions
08.2004 - 12.2012
Associate of Science - Health Care
Kaplan University
High School Diploma -
Thomas Jefferson High School
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