Jonele Lombardo
Odessa
Summary
Experienced in delivering exceptional customer service and administrative support. Detail-oriented professional excelling in providing clerical assistance and engaging with the public. Expertise in calendar management, scheduling, data entry, and database administration. Strong focus on accuracy and efficiency, consistently ensuring smooth operations and contributing to the overall success of the organization.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Florida Lawnscapers LLC
12.2024 - Current
- Handled billing processes and followed up on past due invoices to ensure timely payments.
- Created and updated website content, ensuring alignment with company goals and marketing strategies.
- Managed social media accounts to enhance online presence and engagement.
- Organized and optimized weekly service routes and schedules.
- Provided clear and concise information about policies and procedures to customers through email.
- Organized and managed the owner's calendar, optimizing time and productivity.
Personal Assistant to the Owner
Select Transportation
12.2020 - Current
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Supported owner with various personal tasks and responsibilities.
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
Health Unit Coordinator
AdventHealth
08.2022 - 04.2023
- Assisted with processing patient admissions, transfers and discharges
- Assembled and maintained patient medical records and other documents related to patient care
- Responded to patient call lights to expedite appropriate follow-through
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients
- Provided concierge service to assist patients and families and direct them to available resources
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
Retail Sales Associate Cashier
Marshalls
11.2021 - 03.2022
- Assisting customers in following departments: Shoes, Cashier, Woman's
- Assisting team and management with markdowns and (Truck) Shipment unloading
- Processed product returns and assisted customers with other selections
- Provided positive first impressions to welcome existing, new and potential customers
- Trained and developed new hires in company processes, product knowledge, customerservice and selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Trained and developed new hires in company processes, product knowledge, customerservice and selling techniques
Marketing Customer Service Representative
Kobie Marketing
07.2021 - 09.2021
- Answering inbound calls regarding help with rewards account problems
- Data entry into systems regarding calls and resolutions
- Working with other customer service reps, IT support, and higher resolution departments
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided information regarding loyalty and rewards programs
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Met customer call guidelines for service levels, handle time and productivity
Sales & Marketing Coordinator / Admin Assistant
Brookdale Assisted Living
08.2018 - 02.2021
- Working along-side the Sales and Marketing Director & Assistant Director/HR Director in community
- Worked flexible schedule and extra shifts to meet business needs
- Completing and meeting KPI's monthly along with inside tasks
- Processed documentation for employee actions such as new hires, onboarding, grievance resolutions and terminations
- Set up orientations and initial training for new employees, conducting drug screens,background checks, and filling out new hire paperwork
- Recruited and screened qualified potential employees
- Keeping up with all ACHA documentation
- Filing and keeping all resident files up to date with proper paperwork
- Implemented advertising campaigns and prepared promotional materials
- Planned meetings and tours of the community by developing schedules, establishing contacts and coordinating mailing lists
Sales Floor Associate Cashier
Marshalls
05.2017 - 12.2018
- Assisting customers in following departments: Shoes, Cashier, Woman's
- Assisting team and management with markdowns and (Truck) Shipment unloading
- Loaded and unloaded merchandise using ladder and pallet jack
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Provided positive first impressions to welcome existing, new and potential customers
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Processed product returns and assisted customers with other selections
- Trained and developed new hires in company processes, product knowledge, customerservice and selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Operated cash register for cash, check and credit card transactions with excellent accuracylevels
- Worked closely with shift manager to solve problems and handle customer concerns
Retail Sales Associate Cashier
Payless Shoesource
03.2015 - 11.2016
- Prepared large cash deposits with zero discrepancies
- Processed product returns and assisted customers with other selections
- Provided positive first impressions to welcome existing, new and potential customers
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Helped customers locate products and checked store system for merchandise at other sites
- Trained and developed new hires in company processes, product knowledge, customerservice and selling techniques
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained cash drawer of $200 or more per shift
- Tracked stock using company inventory management software
- Prepared merchandise for sales floor by pricing or tagging
- Worked flexible schedule and extra shifts to meet business needs
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
Education
High School Diploma -
Palm Harbor University High School
Palm Harbor, FL01.2016
Skills
- Administrative Assistant
- Data Entry
- Office administration
- Executive Support
- Inbound Calls
- Organizational Skills
- Assisted Living
- Employee Relations
- Marketing
- Positivity
- Loyalty Programs
- Scheduling
- Detail Oriented
- Critical Thinking
- Clerical Works
- Retail Sales
- Communication
- Professionalism
- Setting Appointments
- Computer skills
- Multi-Line Phone Systems
- Senior Living
- Operations
Timeline
Administrative Assistant
Florida Lawnscapers LLC
12.2024 - Current
Health Unit Coordinator
AdventHealth
08.2022 - 04.2023
Retail Sales Associate Cashier
Marshalls
11.2021 - 03.2022
Marketing Customer Service Representative
Kobie Marketing
07.2021 - 09.2021
Personal Assistant to the Owner
Select Transportation
12.2020 - Current
Sales & Marketing Coordinator / Admin Assistant
Brookdale Assisted Living
08.2018 - 02.2021
Sales Floor Associate Cashier
Marshalls
05.2017 - 12.2018
Retail Sales Associate Cashier
Payless Shoesource
03.2015 - 11.2016
High School Diploma -
Palm Harbor University High School