Hi, I’m
Jonele Lombardo
Plant City,FL
Summary
Hardworking and passionate candidate with strong organizational skills dependable and successful at managing multiple priorities with a positive attitude. Eager to secure an entry-level position. Ready to help team achieve company goals. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
Work History
AdventHealth
Health Unit Coordinator
09.2022 - 05.2023
Job overview
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Provided concierge service to assist patients and families and direct them to available resources.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
Marshalls
Cashier, Sales Associate
12.2021 - 04.2022
Job overview
- Assisting customers in following departments: Shoes, Cashier, Woman’s
- Assisting team and management with markdowns and (Truck) Shipment unloading.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Kobie Marketing Inc.
Marketing / Customer Service Representative
08.2021 - 10.2021
Job overview
- Answering inbound calls regarding help with rewards account problems
- Data entry into systems regarding calls and resolutions
- Working with other customer service reps, IT support, and higher resolution departments.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided information regarding loyalty and rewards programs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Brookdale Assisted Living
Sales and Marketing Coordinator, Admin/HR Assistant
08.2018 - 02.2021
Job overview
- Working along-side the Sales and Marketing Director & Assistant Director/HR Director in community
- Worked flexible schedule and extra shifts to meet business needs.
- Completing and meeting KPI’s monthly along with inside tasks.
- Processed documentation for employee actions such as new hires, onboarding, grievance resolutions and terminations.
- Set up orientations and initial training for new employees, conducting drug screens, background checks, and filling out new hire paperwork
- Recruited and screened qualified potential employees.
- Keeping up with all ACHA documentation
- Filing and keeping all resident files up to date with proper paperwork.
- Implemented advertising campaigns and prepared promotional materials.
- Planned meetings and tours of the community by developing schedules, establishing contacts and coordinating mailing lists.
Marshalls
Cashier, Sales Associate
05.2017 - 12.2018
Job overview
- Assisting customers in following departments: Shoes, Cashier, Woman’s
- Assisting team and management with markdowns and (Truck) Shipment unloading.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Provided positive first impressions to welcome existing, new and potential customers.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Payless Shoesource
Cashier, Sales Associate
03.2016 - 11.2016
Job overview
- Prepared large cash deposits with zero discrepancies.
- Processed product returns and assisted customers with other selections.
- Provided positive first impressions to welcome existing, new and potential customers.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained cash drawer of $200 or more per shift.
- Tracked stock using company inventory management software.
- Prepared merchandise for sales floor by pricing or tagging.
- Worked flexible schedule and extra shifts to meet business needs.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
St. Petersburg CollegeTarpon Springs, FL
Associate of Arts from Psychology
12.2023
St. Petersburg CollegeTarpon Springs
Associate of Arts from Liberal Arts And General Studies
12.2023
Palm Harbor University High SchoolPalm Harbor, FL
High School Diploma
01.2016
Skills
- Customer Satisfaction
- Cooperative Attitude
- Exceptional Time Management Skills
- Works well under pressure and deadlines
- Records Management
- Marketing Team Development
- Scheduling
- HR Policies
Timeline
Health Unit Coordinator
AdventHealth
09.2022 - 05.2023
Cashier, Sales Associate
Marshalls
12.2021 - 04.2022
Marketing / Customer Service Representative
Kobie Marketing Inc.
08.2021 - 10.2021
Sales and Marketing Coordinator, Admin/HR Assistant
Brookdale Assisted Living
08.2018 - 02.2021
Cashier, Sales Associate
Marshalls
05.2017 - 12.2018
Cashier, Sales Associate
Payless Shoesource
03.2016 - 11.2016
St. Petersburg College
Associate of Arts from Psychology
St. Petersburg College
Associate of Arts from Liberal Arts And General Studies
Palm Harbor University High School
High School Diploma