Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonell Crosby

LAKE PARK

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building, customer service, critical thinking skills with determined and decisive nature.

Overview

31
31
years of professional experience

Work History

Logistics Coordinator

Delta Tank Lines
03.2023 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.

Front Office Manager

GTL Trucking Inc.
05.2017 - 02.2023
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.

Licensed Practical Nurse

Dr. Castellano
06.2014 - 05.2016
  • Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
  • Cared for wounds, provided treatments, and assisted with procedures.
  • Assisted with admissions, appointments, transfers, and discharges.
  • Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
  • Documented accurate and complete patient information to address patient problems and expected outcomes.
  • Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.

Licensed Practical Nurse

Southern Ob / Gyn
03.2008 - 02.2015
  • Collaborated with interdisciplinary healthcare team members to develop comprehensive treatment plans for patients with complex medical needs.
  • Improved patient care quality by providing one-on-one attention and personalized care plans.
  • Optimized workflow efficiency by effectively triaging incoming patients, prioritizing tasks based on urgency and acuity level.
  • Streamlined documentation processes by maintaining accurate and detailed electronic health records for each patient.
  • Monitored patient health conditions to report changes to assigned physician.
  • Reviewed patient history to verify conditions and current medications.
  • Provided patient education on health care issues and prescribed medications.

Assistant Manager

Sears Hometown & Outlet Stores Inc.
05.1997 - 04.2000
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Dental Front Office Receptionist

Dr. Edward Miller Pediatric Dentistry
05.1994 - 01.1997
  • Minimized missed appointments through consistent reminder calls or emails to confirm upcoming visits or reschedule if necessary.
  • Managed patient complaints effectively and empathetically; implementing resolutions in line with office policies and procedures.
  • Collaborated with dental team members to maintain a clean, safe, and compliant work environment at all times.
  • Contributed to a pleasant atmosphere by greeting patients upon arrival, providing them with relevant paperwork, and guiding them through the check-in process.
  • Helped patients complete necessary medical forms and documentation.
  • Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
  • Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Education

Nursing License - Practical Nursing

Valdosta Technical College
Valdosta, GA
05.2005

Skills

  • Problem-solving
  • Decision-making
  • Transportation planning
  • Scheduling coordination
  • Punctual and dependable
  • Verbal and written communication
  • Customer service skills
  • Attention to detail
  • Critical thinking

Timeline

Logistics Coordinator

Delta Tank Lines
03.2023 - Current

Front Office Manager

GTL Trucking Inc.
05.2017 - 02.2023

Licensed Practical Nurse

Dr. Castellano
06.2014 - 05.2016

Licensed Practical Nurse

Southern Ob / Gyn
03.2008 - 02.2015

Assistant Manager

Sears Hometown & Outlet Stores Inc.
05.1997 - 04.2000

Dental Front Office Receptionist

Dr. Edward Miller Pediatric Dentistry
05.1994 - 01.1997

Nursing License - Practical Nursing

Valdosta Technical College

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