Jonella Tannis
Brooklyn,NY
Summary
Driven and responsible sophomore college student majoring in Forensic Psycholog with a minor in Economics. Experienced supervisor for caseworkers assisting the asylum seekers, demonstrating strong leadership, organizational, and communication skills in high stakes, humanitarian-focused environments. Passionate about social impact and policy, with a solid academic foundation and a commitment to applying practical experience to future professional opportunities.
Overview
1
1
year of professional experience
Work History
Supervisor
Platinum Community Care
Brooklyn, NY
03.2024 - Current
- Supervised daily operations at a high-volume service center supporting asylum seekers, coordinating intake services, application assistance, and client appointments.
- Managed weekly scheduling for a team of [10] employees, ensuring optimal staffing and sourcing rapid replacements to maintain operational efficiency.
- Led process improvements that enhanced client service delivery under tight deadlines and shifting resource constraints.
- Demonstrated real-time problem solving, critical thinking, and empathy in supporting vulnerable client populations.
Team Lead / Researcher
- Directed multiple research initiatives on forensic psychology topics, managing project timelines, data collection, and team delegation.
- Synthesized complex research findings into strategic recommendations, presenting to academic panels and faculty members.
- Developed expertise in critical analysis, structured writing, and collaborative problem-solving under academic deadlines.
Education
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
NY, NY01-2027
Skills
- Research and data analysis
- Project management and team leadership
- Goal-oriented
- Strategic problem solving
- Customer service
- Staff management
Timeline
Supervisor
Platinum Community Care
03.2024 - Current
Team Lead / Researcher
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice
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