Jonelle Bryant
Adamsville
Summary
Healthcare professional with extensive experience in managing patient accounts and ensuring seamless billing processes. Known for strong focus on team collaboration and achieving results, consistently adapting to changing needs. Skilled in financial record-keeping, claim processing, and patient communication, offering reliability and dedication to excellence.
Overview
4
4
years of professional experience
Work History
Patient Account Representative
Guidehouse, LLC
04.2024 - Current
- Reviewed accounts from the Matrix work queue by contacting insurance companies for resolution and payment
- Ensured all claim edits in the Waystar billing system and SSI billing system were resolved and billed within 24 hours
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Accounts Receivable Specialist
Clark Holmes Smith Oral Facial Surgery
08.2023 - 04.2024
- Verifying and posting receipts, and resolving any discrepancies
- Processing, reviewing, coding, and inputting daily outgoing invoices and incoming payments
- Assisting with significant daily cash receipts
- Sending bill reminders and contacting clients to facilitate payment of invoices due
- Posting and reviewing payment transactions, adjustments, transfers, and billing information
- Verifying discrepancies and resolving clients' billing issues
- Documenting status of collection efforts
- Verifying insurance coverage of patients
- Contacting insurance companies for status of payments and submitted claims
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
Patient Access Representative
Guidehouse, LLC
02.2022 - 08.2023
- Managed outgoing calls to insurance companies to resolve account balances efficiently
- Handled all business-related requests and correspondence from patients and insurance companies
- Communicated with upper management on areas of concern and potential improvements
- Resolved account balances to zero before forwarding accounts to an outside agency for collections
- Filed appeals and reconsiderations in a timely manner
- Obtained prior authorization for scheduled procedures and medications
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Data Entry Specialist Team Lead
Core Diagnostic Laboratories
09.2020 - 01.2022
- Create SOPs (Standard Operating Procedures) for the business and data entry office
- Keep up with the high demand of filing laboratory data
- Work quickly and accurately with a numeric filing system
- Monitor and report any problems to the manager immediately
- Participate in special projects and/or assignments as requested by the Manager
- Provide excellent organizational skills and ability to multitask
- Working knowledge of office equipment
- Understand filing system and clearly communicate file request procedures to fellow staff members
- Completed data entry tasks with accuracy and efficiency.
Education
Accounting
Colorado Technical University Online
Colorado Springs, CO01.2020
Skills
- Front Office
- Medical Billing
- EMR Systems
- Insurance Verification
- Microsoft Applications
- Data Entry/Collection
- 40 WPM
- Medical Terminology
- Payment processing
- Collections experience
Assessments
- Customer Service, Proficient, 05/01/20
- Administrative Support, Proficient, 08/01/20
- Customer Focus and Orientation, Proficient, 09/01/21
- Protecting Patient Privacy, Proficient, 07/01/23
- Attention To Detail, Proficient, 12/01/21
- Bookkeeping, Proficient, 12/01/21
- Administrative Assistant/Receptionist, Proficient, 12/01/21
Timeline
Patient Account Representative
Guidehouse, LLC
04.2024 - Current
Accounts Receivable Specialist
Clark Holmes Smith Oral Facial Surgery
08.2023 - 04.2024
Patient Access Representative
Guidehouse, LLC
02.2022 - 08.2023
Data Entry Specialist Team Lead
Core Diagnostic Laboratories
09.2020 - 01.2022
Accounting
Colorado Technical University Online
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