Summary
Overview
Work History
Education
Skills
Timeline
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Jo'nelle Burke

Jamaica, W.I.

Summary

Dedicated Customer Service, Logistics and Accounting professional with knowledge of service delivery and proven multitasking abilities who is committed to maintaining professional relationships to increase profitability and drive business results. Confident in handling tasks independently and in teams with highly organized approach to work.

Overview

9
9
years of professional experience

Work History

CUSTOMER SUPPORT AGENT

Reputection.com
12.2021 - 01.2024
  • Enhanced customer satisfaction by promptly addressing and resolving support inquiries.
  • Contributed to the development of internal training materials, boosting team efficiency in assisting customers more effectively.
  • Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
  • Participated in ongoing professional development to stay current with industry best practices, company policies, and product updates.

CLIENT SERVICES TEAM LEAD

LINK2LENDERS LIMITED
01.2021 - 10.2021
  • Assist clients with loan applications, conduct credit analysis
  • Communicate with banking representatives to ensure that clients get the best offers possible
  • Supervise staff and prepare weekly progress reports.
  • Increased sales opportunities by identifying upsell potential during regular client interactions.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.

ASSISTANT MANAGER

THOMPSON'S AUTO IMPORTS
01.2018 - 01.2020
  • Facilitate the purchase and importation of vehicles for individual clients from Japan
  • Prepare invoices, review necessary purchase documents and apply for permits.

SUPERVISOR/SERVER/HOST

CHULA VISTA RESORT
05.2017 - 08.2018
  • Manage main lodge housekeeping employees, set schedules and manage inventory
  • Take guest orders and provide them with their meals and ensure they have a great experience
  • Welcome and seats guests.

Customs Agent

Jamaica Customs Agency
10.2015 - 04.2018
  • Coordinated import/export activities, ensuring compliance with all regulations and minimizing delays at customs checkpoints.
  • Examine shipments to ensure safety, compliance and prevent contraband from entering the country.
  • Data entry with global customs ASYCUDA system to ensure all data regarding shipments are correct and up to date.
  • Collaborated with team members to efficiently manage high-volume workloads during peak seasons.

Accounting Clerk

Rural Agricultural Development Authority
06.2015 - 09.2015
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Maintained accounting records utilizing Microsoft Great Plains accounting system.
  • Input high volume of monthly invoices with consistent accuracy.
  • Collaborated with HR department to ensure smooth salary payments, for weekly, bi-weekly and monthly paid employees.

Education

BSc. Logistics Supply Chain Management -

Caribbean Maritime University
11.2018

Skills

  • Data Entry
  • Microsoft Great Plains
  • Microsoft Office
  • Point-of-Sale System Operation
  • ASYCUDA
  • Salesforce Proficiency
  • Customer Relations
  • Problem-Solving Abilities
  • Complaint Handling
  • CRM Software

Timeline

CUSTOMER SUPPORT AGENT

Reputection.com
12.2021 - 01.2024

CLIENT SERVICES TEAM LEAD

LINK2LENDERS LIMITED
01.2021 - 10.2021

ASSISTANT MANAGER

THOMPSON'S AUTO IMPORTS
01.2018 - 01.2020

SUPERVISOR/SERVER/HOST

CHULA VISTA RESORT
05.2017 - 08.2018

Customs Agent

Jamaica Customs Agency
10.2015 - 04.2018

Accounting Clerk

Rural Agricultural Development Authority
06.2015 - 09.2015

BSc. Logistics Supply Chain Management -

Caribbean Maritime University

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Jo'nelle Burke